Caroline Fletcher | Page 6

Took a little longer than normal for check in but after my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very hel my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very helpful even pulled up my car so I didn’t have to walk into the rain thank you! More

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Nice staff nice waiting area fast and easy service definitely doesn’t seem to busy I like it definitely doesn’t seem to busy I like it More

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quick and easy services very friendly and professional atmosphere , I love that they have snacks and fresh coffee out for customers but they definitely have you out of there before you can even finish yo atmosphere , I love that they have snacks and fresh coffee out for customers but they definitely have you out of there before you can even finish your cup of coffee ! Very fast thank you! More

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Oil change was quick, nice waiting area, and great service. Have always had a good experience. service. Have always had a good experience. More

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Royal Moore Toyota is the only place I can get service in under an hour. They are very professional, very reasonable and have beaten prices from all other Portland area Toyota dealers. under an hour. They are very professional, very reasonable and have beaten prices from all other Portland area Toyota dealers. More

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Super friendly and always quick and easy service even as a walk in I appreciate this team a walk in I appreciate this team More

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Outstanding service, had 20k service done on my Highlander and was in and out in 25 minutes. Thank you Royal Moore. Highlander and was in and out in 25 minutes. Thank you Royal Moore. More

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Amazingly quick service for my oil change and service today. My previous experience was a 2 hour wait for oil change and service. So this time I dropped my Tacoma off and got a ride home. I was barely ho today. My previous experience was a 2 hour wait for oil change and service. So this time I dropped my Tacoma off and got a ride home. I was barely home when the call came to say my truck was ready. I’m quite impressed with the service at Royal Moore. More

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Overall a okay experience. One thing worth noting was how nice and helpful Caroline at the front desk was!!:) One thing worth noting was how nice and helpful Caroline at the front desk was!!:) More

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One word. Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and e Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and electronics on my seven month old Prius Prime. My service manager called in the shop foreman who is also the technical expert on these things. He really knew his way around the user interface and showed me several things I hadn't found and explained some other behaviors I hadn't figured out. And I'm pretty technical. I did have one puzzler that he'd never heard of. His response was appropriate: "If you ever figure it out, let me know". A great technician takes an INTEREST in things like this. 3) Going the "Extra Mile" - I noticed one of your lead service managers helping a fellow customer by attempted to deal with some very minor body surface issues. I had some paint scuffs from an unfortunate encounter with another vehicle's (large) tire. I asked him if he'd take a look at my problem. He did and demonstrated use of a marvelous product - "California Gold Scratch Remover". It worked for my case and I promptly bought a bottle to finish the job with. 4) Comfort - Royal Moore's customer waiting area is first class. I could go on but I want to keep this reasonably short. -DonD More

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