Carrie Brown
Carrie Brown at MINI of St Louis

Carrie Brown

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
264 Reviews

Dealership Experience

20 yrs, 9 mos

Languages Spoken

English English

4.9

264 Reviews

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264 Reviews of Carrie Brown

March 03, 2026

Dealership Rating
Employee Rating

Seventh Mini. Great dealership. Bill Harada, my longtime sales Motoring Advisor, is a gem. Let’s Motor! More

by kwherring
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

February 27, 2026

Dealership Rating
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In and out with no problems! Received. A video of my car and what was needed. Excellent! More

by Judy DeMoisy
Service Price Transparency
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Recommend Dealer
Yes

February 24, 2026

Dealership Rating
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Excellent service-as always! Mini of St. Louis has consistently treated me and my car with prompt, reliable service and advice. More

by franzela
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

February 23, 2026

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Employee Rating

Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
Service Price Transparency
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Recommend Dealer
Yes

February 11, 2026

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Great service and staff, welcoming and friendly people, , great dealership, not to mention quality vehicles More

by fromafar
Service Price Transparency
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Recommend Dealer
Yes

January 31, 2026

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Everyone was nice to work with. Erica was our service advisor and kept us posted. More

by DB
Service Price Transparency
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Recommend Dealer
Yes
Feb 10, 2026

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that you have a great service visit and that Erica kept you updated throughout the whole process! Thank you for choosing MINI of St. Louis! :)

January 14, 2026

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Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Spencer Holt

Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

January 13, 2026

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Employee Rating

Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , The gentleman who washed and turned my car over to me. Very nice and courteous.

Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We’re glad to hear you enjoyed the easygoing experience and found the inspection video and updates helpful. We truly appreciate your trust. We look forward to seeing you again!

January 07, 2026

Dealership Rating
Employee Rating

Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Brian Jernigan

Jan 16, 2026

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

January 03, 2026

Dealership Rating
Employee Rating

We always receive outstanding service and support at this dealership, and today received terrific help with our decision to trade in guest newer model. More

by Vickijbiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

Feb 10, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We’re glad to hear you consistently receive outstanding service and that our team was able to provide helpful support with your trade-in decision. We truly appreciate your loyalty and look forward to continuing to assist you in the future!

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