"2019 Subaru Forester Touring - Paint Job"
We bought a new 2019 Subaru Forester Touring. This was our first Subaru. The Exterior Color is Dark Gray Metallic and it has 7 paint flaws in it. The flaws are a lighter color. It's hard to believe this ever passed the final Subaru Factory Quality Inspection. The vehicle was also not as clean as you would expect for a new vehicle when we picked it up. We also had an appointment for a couple of accessories to be installed. After they were finished the Forester was given back to us dirtier than when we brought it in. We're very disappointed with our first experience in purchasing a new Subaru. We understand that it was our mistake to pick up the vehicle when it was dark outside and couldn't see the paint flaws. We just didn't expect such a poor paint job.
"Great sales team and financing Department."
We have purchased several cars from Valley Subaru. Their sales department (we worked with Carrie Jones) was great. I also enjoyed their financing department. The process was painless and as quick as you could expect. They took the time to explain everything. I would definitely recommend this dealership for sales. I have not had the same luck for service.
Carrie was incredible to work with- my husband and I had a relatively rigid budget but also knew what we wanted. Carrie was straightforward and honest from the get go and we got exactly what we were hoping for. We came here because we had looked at a few less than reputable dealerships and were met with so much professionalism and no pushiness. HIGHLY recommend this dealership, AND Carrie!
Other Employees Tagged:
"Awesome salesperson. Very nice and personable."
We had a great experience buying our first Subaru through Carrie Jones. She was very knowledgeable and was able to get us the car we wanted with the specs we wanted.
"Carrie Jones is the best"
- Out Backin'
If you want to look at cars, get details and facts without feeling pressure from a sales person, you need Carrie. She was able to get us the car we wanted, the deal we wanted and we had fun while we did it. She was so helpful and friendly and just a blast to work with.
Even after the sale was done and set she contacted us a few days later to ensure we were still happy as could be. We do not live near this particular dealership but I will forever drive to it for the sake of the staff.
"Beyond pleased with Valley Subaru!"
I live in Colorado Springs where the largest Subaru dealership in the world resides. However, I drove two hours to purchase my Forester from Valley Subaru instead. The difference at Valley is how much they care for the customer. They were informative, timely, and made sure I got the best deal possible. The buying process can be lengthy and grueling at times, but never once did I feel that way while at Valley. That is all due to the professional, efficient, and friendly staff - specifically Carrie and Nic.
"Best car buying experience I've had!"
After shopping around both on the internet and driving to various other dealers I found the best price for my 2018 Outback at Valley Subaru. Carrie Jones was the salesperson that I worked with. She answered my questions via email and was very prompt and thorough in her response. My wife and I made the drive from Greeley to Longmont on a Friday evening to look at the Outback I had chosen. I had selected a darker interior than my wife wanted, but Valley had a lot of Outbacks from which to choose so Carrie located the perfect car. The price was the same as quoted on the internet, Valley Subaru gave me a good price for my trade so there was no haggling, no hassle and absolutely no pressure from anyone at Valley. I had already road tested the Outback at another dealer so the test drive was more of a check ride in our new car. Paperwork was easy and straightforward. The part that most people dread is the trip to the Finance office, but our visit with Bill White couldn't have been more pleasant. We signed the necessary paperwork, he did explain the extended warranty option and other coverages on the car but there was never any high pressure to buy those products. I thought the extended warranty seemed reasonably priced compared to other dealers and although I have never been a fan of them, I plan to purchase the Subaru Added Security coverage. I will burn through the 36k mile standard coverage long before 3 years are up. I spoke briefly with Tom King, the sales manager, after agreeing to purchase my Outback. He was very personable. Carrie and Bill worked after hours so that I could take my Outback home that night. Carrie explained all of the features of my Outback; there are a lot of features to cover. She told me to stop back any time and she would answer any questions. Carrie went above and beyond and has followed up with me by email to make sure I have everything I need for a great driving experience in my new Outback.
Other Employees Tagged:
"Best "Car Dealer" Experience I've had!"
- Chris Karnuth
I worked with Carrie Jones and she was very honest and open with me from the get go, got me in the "Right" Car for my size without worrying about "The Sale". Carrie showed great knowledge of all makes and models and pointed out things I may have missed, I am grateful for her and the continued support from Valley Subaru of Longmont!
"Hopeless + Carrie = Hopeful"
We went to Valley Subaru of Longmont and were told that the car model we wanted would not be available until at least a week later, but we needed a car sooner. We were very disappointed, but we could see that Carrie was trying her best to help. At first, she tried to offer us an upgraded model at the best price she said she could offer, but we decided not. We were thinking of leaving already, but seeing that she was still trying, we decided to wait. Finally, Carrie was able to get us the car we wanted from another Subaru dealer in Colorado Springs. Guess what? It was also the color that we preferred. Great Job Carrie !!!
"Happy Subaru Owners"
My wife and I had a pleasant experience buying our first Subaru - a 2013 Forester. What made the experience so good was our Sales Representative, Carrie Jones. She allowed us test drives in 2 used cars and it became clear to us that the Forester was the right choice. Carrie answered all our questions, helped in negotiating a price and got the sale completed in the same afternoon. Since then, we have driven it cross-country and had a beautify problem-free ride. The car continues to serve us well. We are very pleased with the Forester and are grateful for the awesome help we got from Carrie.