Carson Fogarty

Carson was a pleasant professional to work with, and his follow-up is outstanding! We had to bring our car in on a flatbed, and the staff was outstanding. We had it professionally brought to the dealership follow-up is outstanding! We had to bring our car in on a flatbed, and the staff was outstanding. We had it professionally brought to the dealership, and Carson handled everything. More

by AAA.COUNTONTIM Verified Customer Verified Customer

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On my way to Durham from Asheville, the tire warning light on my 2026 Subaru Crosstrek Hybrid came on. I pulled into a place to get air but the air pump did not seem to be adding air to the tire that w light on my 2026 Subaru Crosstrek Hybrid came on. I pulled into a place to get air but the air pump did not seem to be adding air to the tire that was low. Because I had been in for service at a Subaru Dealer recently I decided to find the closest Subaru Dealer to have the tire cheked. I called your Dealership and your staff said to come in but did not warn me to drive slowly so I drove quickly to reach your place as soon as possible and the tire was too bad to repair. Your staff had to put on a new tire which I paid for. Service was quick and I got back on the road to complete my trip. to Durham. The next day the new tire was almost out of air. I contacted the Subaru Dealer in Durham and they put me in touch with a Towing service to take my car to their dealership. The Durhan Subaru checked the tire and found that a valve for the new tire had not been attached correctly which was causing the tire to lose air. The Durham Dealership fixed the valve and I made the trip back to Asheville and no low air warnings came on and the tire has maintained the proper amount of air. Your staff was courteous, efficient, and helpful but one small mistake caused me additonal time that resulted in my getting home later than planned and having to miss a planned event the evening of my return home. I did not have to pay for the towing or the work done at the Durham Subaru Dealer because of the policy I have on my Subaru. I understand mIstakes happen. I do not remember the names of all the people I dealt with so I cannot rate them. Everyone I personally dealt with was great. The only issue was the mechanic who replaced my tire needs to learn to be sure this does not happen again. More

by MARSHALL17 Verified Customer Verified Customer

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Carson is great. Listens to my concerns. Makes sure that I understand everything correctly. Makes it easier. Listens to my concerns. Makes sure that I understand everything correctly. Makes it easier. More

by JCQGOOFY Verified Customer Verified Customer

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Always great service. Easy to get in and out. Everyone knows their job well and keep things moving. Easy to get in and out. Everyone knows their job well and keep things moving. More

by andersontg Verified Customer Verified Customer

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Brought my car in for routine maintenance and a state inspection. The work was completed in a timely fashion. inspection. The work was completed in a timely fashion. More

by JWILLIAMS4827 Verified Customer Verified Customer

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Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0 Verified Customer Verified Customer

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Once again, Carson put a lot of time into making sure that everything was taken care of on my Solterra. He researched a possible software update and found that we were already up-to-date on that situati that everything was taken care of on my Solterra. He researched a possible software update and found that we were already up-to-date on that situation. The needed part was ordered and installed, and we were given a loaner to use while the vehicle was in the shop. More

by nortone1072 Verified Customer Verified Customer

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Kept me well informed during the service. Nice waiting area. Friendly professional staff. Great service Nice waiting area. Friendly professional staff. Great service More

by rplyler1 Verified Customer Verified Customer

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Excellent service. Completed timely despite the number of people. Shared updates and final update of items to watch. Completed timely despite the number of people. Shared updates and final update of items to watch. More

by htillmantgnc Verified Customer Verified Customer

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They were informative, nice and professional. My first visit was quick and easy. The video was great! My first visit was quick and easy. The video was great! More

by margonolen26 Verified Customer Verified Customer

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