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Casey Cruce

Overview Reviews (90) Inventory (452)

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Casey Cruce

Casey Cruce | Page 8

Finance Manager

Palmer Dodge Chrysler Jeep Ram

11460 Alpharetta Hwy
Roswell, GA 30076

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4.8

90 Reviews

Overview Reviews (90) Inventory (452)

4.8

90 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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90 Reviews of Casey Cruce

March 03, 2024

Dealership Rating

Employee Rating

The transaction went generally well - Palmer gave me an outstanding price on my used vehicle, and it was a smooth transaction. They dropped off my vehicle at my mechanic for an inspection. The communicat outstanding price on my used vehicle, and it was a smooth transaction. They dropped off my vehicle at my mechanic for an inspection. The communication was very helpful throughout. We had some back and forth on pricing that we could have been more specific on to prevent missed expectations. I would return here again. More

by Nm

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dustin Perry, F&I manager - 5 stars

Mar 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us. We're thrilled to hear that Palmer provided you with an outstanding price and that the transaction went smoothly overall. Your feedback on pricing communication is valuable, and we will use it to improve for next time. We look forward to serving you again!

February 21, 2024

Dealership Rating

Employee Rating

Our experience was great. Casey. Brandon and Dustin were awesome. Will be back in the future Casey. Brandon and Dustin were awesome. Will be back in the future More

by TIFFANYMASON26

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Miller , Dustin Perry

Feb 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Tiffany, thank you so much for your kind words! We're thrilled to hear that Casey, Brandon, and Dustin made your experience great. We can't wait to welcome you back in the future!

February 19, 2024

Dealership Rating

Employee Rating

We had a great experience when we bought our new jeep. It fast and hassle free. It fast and hassle free. More

by jules2162

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Keller , Jay Termblay

Feb 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Jules, thank you so much for sharing your positive experience with us! We're thrilled to hear that you found the process of purchasing your new jeep to be fast and hassle-free. We appreciate your feedback and look forward to serving you again in the future.

February 05, 2024

Dealership Rating

Employee Rating

Very dissatisfied with my shopping experience at the dealership and it was a terrible mistake buying from them. I really do not recommend them to anyone. dealership and it was a terrible mistake buying from them. I really do not recommend them to anyone. More

by leok9903

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Dustin Perry

Feb 06, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi there, we're sorry to hear about your negative experience at our dealership. We strive to provide excellent service and we apologize for falling short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager

January 26, 2024

Dealership Rating

Employee Rating

Check in process is a little repetitive as I had to repeat all the same information I provided online. repeat all the same information I provided online. More

by corbey.dukes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry for any inconvenience you experienced during your visit! We do our best to mitigate wait times, and we apologize for the repetition this time. We sincerely hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

January 03, 2024

Dealership Rating

Employee Rating

These guys are amazing, they are not interested in a bad deal! They want me happy! deal! They want me happy! More

by chrisjcorrow

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jody Cruce, Nick Barron, Brandon Miller, Zach Jordan, Tony White, Austin Kohler , Lee Brown, Dustin Perry, Jay Tremblay! Awesom,e!

Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Chris, thank you for your kind words! We truly strive to prioritize customer satisfaction and ensure a positive experience. If there's anything else we can do to enhance your happiness, please don't hesitate to let us know.

December 22, 2023

Dealership Rating

Employee Rating

Dealership & buying experience was great…. Especially working with Mike Genhardt as he helped me from start to finish! Especially working with Mike Genhardt as he helped me from start to finish! More

by spetcovic

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Gebhardt

Dec 26, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words about your dealership experience and working with Mike Genhardt. We're thrilled to hear that he provided exceptional assistance throughout the process.

December 18, 2023

Dealership Rating

Employee Rating

Great experience. I was recommended to the dealership by a friend of mine that bought a truck there. I spoke with Jody, told him what I was after. He made a couple I was recommended to the dealership by a friend of mine that bought a truck there. I spoke with Jody, told him what I was after. He made a couple of recommendations which made sense to me. He put an order for a 2024 Jeep Wrangler and last week it arrived. At the 11th hour, I decided to trade in a car. No problem. I was in an out of the dealership in about an hour. It doesn't get better than that. More

by WSTEER

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jody Cruce, Zach Jordan , Chris Boozer ***** (five stars)

Dec 19, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad to hear that Jody provided helpful recommendations and that you were able to trade in your car seamlessly. We appreciate your feedback and hope you enjoy your new Jeep Wrangler!

December 05, 2023

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Employee Rating

This is one of the best dealerships I’ve ever purchased in car from, and we buy a lot of cars in car from, and we buy a lot of cars More

by goodson40

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jay

Dec 06, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

We really appreciate you taking the time to share your review with us! Thank you so much for your great feedback. We hope you enjoy your new car!

November 24, 2023

Dealership Rating

Employee Rating

Great service. Great price. Very cooperative sales man. Helpful advise and direction for using my brand new truck! Great price. Very cooperative sales man. Helpful advise and direction for using my brand new truck! More

by yurikankor

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jody Cruce, Nick Barron, Mike Gebhardt, David Keller, Ryan Hooper , Steve Flemming, Dustin Perry

Dec 21, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for choosing our dealership for your purchase! We are so happy to hear you had a great experience!

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