Casey Duffy | Page 18

Very friendly and goes extra mile to explain everything. Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly con Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly considering purchase. More

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i was at this dealership friday and their service was so great.i was thinking because is a mercedes benz dealership they would not give me that service been a young man and knowing only rich people go there great.i was thinking because is a mercedes benz dealership they would not give me that service been a young man and knowing only rich people go there.Casey Duffy was great and i bought a car from them,thanks Casey and i am enjoying my ride now. More

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I was treated with very good customer care on the day of I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I will recommend my other family members who want to buy Mercedes to see him at your dealership. Infact Dean,Ben Pittis and Tom Stancavage were all of great help as well. Mr Dean took the time to follow and guide us through to our destination. He was very patient. Mr Pittis and Casey sent a word of appreciation and congratulate me for my purchase. Casey even sacrifice to give me help whenever needed, which made me feel like I belong to the mercedes of Annapolis family. I wish them all a happy holiday as they have made mind a happy one too. God Bless them. Margaret More

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Mercedes-Benz of Annapolis has a great selection of vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. More

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I came in to Mercedes of Annapolis to check out a Toyota Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was beyond reproach (especially considering I was purchasing a used off brand vehicle). After taking the car on a test drive I still needed to discuss the purchase with my wife. Casey offered to bring the car to my house so my wife could test drive the car. With two small children this was quite a convenience and what I would describe as above expectations on a customer service level. This also took place on a Friday at the end of Casey's shift and I'm sure it ended up adding some extra time to his day. There was no pressure to purchase the vehicle and it was an extremely pleasant experience. The price offered on the vehicle was extremely fair which led to a no haggle purchase. Michele Mitchell helped with all the financing and final paperwork. She was very nice to work with and we were able to get all the paper work completed in a very short amount of time. All in all the customer service, friendliness, and over all experience were at the highest level of excellence. I would highly recommend visiting Casey and Michele at Mercedes of Annapolis for your next car. More

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This was my first Mercedes-Benz experience and I have to say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a com say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a competitor 3 miles down the road. Drew Litherland was very helpful with the pricing side of things, while Tom Stancavage guided me through the always tough financing side. I couldn't have felt more comfortable and will refer this dealership to anyone that will listen. I'm proud and excited to be part of the Mercedes-Benz family! More

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By far the best car buying experience my wife and I have ever had. From the initial contact with the dealership to completing all the required paperwork, all Mercedes Benz of Annapolis employees displayed ever had. From the initial contact with the dealership to completing all the required paperwork, all Mercedes Benz of Annapolis employees displayed the utmost professionalism. There was absolutely no high-pressure sales tactics, no attempts to force any additional 'add-ons' to what we had already agreed. Truly an ideal buying experience and far better than most of today's car dealerships - including other Mercedes Benz dealers. I will enthusiastically refer others looking for a Mercedes to Mercedes Benz of Annapolis, and will send them to Casey - a great person to work with, honest and responsive! I look forward to working with this dealership in the future!! More

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We purchased a 350E Mercedes-Benz from Annapolis Mercedes-Benz today. Overall it was a great experience from beginning to end. Our salesperson, Casey Duffy, was very professional and the sales mana Mercedes-Benz today. Overall it was a great experience from beginning to end. Our salesperson, Casey Duffy, was very professional and the sales manager, Drew Litheuland, was not pushy. Overall, it was a positive and pleasant experience in the world of car buying. Lourdes and Jerry Hergenroeder More

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Casey met me at the door with a courteous professional smile and made my buying experience smooth and expedient. He was knowledgeable about the both my vehicle and the one I was interested in purchasing. smile and made my buying experience smooth and expedient. He was knowledgeable about the both my vehicle and the one I was interested in purchasing. He facilited my visit with efficiency and timeliness. Ben provided no pressure but was fair in valuing my trade. Tom sealed the deal with his honest, no hipe expertise during the financing phase of my visit. I would highly recommend both this dealership and these employees to make one's buying experience a pleasure. Thanks Casey, and thanks to Ben and Tom, as well. More

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Wasn't sure I was in the market for a car at this time but found an E-Class used vehicle at Annapolis Mercedes-Benz. That is when I walked in to the dealership and met immediatly Casey Duffy. Casey and I but found an E-Class used vehicle at Annapolis Mercedes-Benz. That is when I walked in to the dealership and met immediatly Casey Duffy. Casey and I talked about the one car online but it was sold. Casey apologized and showed me what they had in the inventory and even mentioned that they had one coming in I might be interested in. Couple of days later I called Casey about a CLK they had in the back and he said "come on in" and I did, but this time Casey had a surprise for me upstairs in the showroom were he showed me a CLK 350 with low mileage and reasonable priced (Fell in love with it). Casey then showed me the rest of the inventory then I decided I wanted to move forward with the Black on Black CLK 350 Convertable. At this point I was trading in a 2003 Tahoe and putting 10,000 dollars down and wasn't sure I was going to get financing. Minutes later I was called into Drew Litherland office and was told he needed more information being the Sale Manager at the Mercedes in Annapolis. He was very professional and very private about our conversation and even ask someone to leave so no one else was involved. I gave Drew the required information, this was late Fridayy night, and went home hoping for the best. Through the hard work of the Mercedes team to include Tom Stancavage I was called by Tom on Saturday saying my loan was approved and that as soon as I had my down payment the car was mine. Within a couple of days I had the money and Casey had work very hard getting the car ready for delivery, I had some extras done, and I picked it up on Wednesday and a very very happy customer. If not for the effort of the Mercedes-Benx Annapolis team i would have never been driving this awesome car. I am very happy and this sale, it has made my move from Frederick MD to Annapolis complete. Thank you Guys and Michelle for all the hard work and dedication toward this sale. I will be back to trade up in a couple of years and will reccomend to my friends and family who are interested in purchasing a Mercedes-Benz that there is no other place but Mercedes-Benz Annapolis to get a complete deal. Casey and Drew made this deal happen, thank you!!!! Sincerly, John Marciniak More

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