Casey Duffy | Page 19

We had a good experience with his service. He is most plesant to work with. We would definitely use him again in the future if we make another purchase. Thank you. Art & Sue Schwartz plesant to work with. We would definitely use him again in the future if we make another purchase. Thank you. Art & Sue Schwartz More

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Excellent experience! This was the first Mercedes-Benz I have purchased, and Casey made the experience worry free. Casey was up front and honest at all times. He knew I was looking at several different ve have purchased, and Casey made the experience worry free. Casey was up front and honest at all times. He knew I was looking at several different vehicles and Mercedes was not originally my first choice. He did not pressure me to buy Mercedes, but kept me informed of availability of the car I wanted. He informed me of the USAA Car Buying incentives, and there was no hastle or discussion on price. Casey spent the time looking for the exact car I wanted, did not presure me, and made sure I was happy with it before driving off the lot. Other thant he fact it is a great car, in the end, I bought a Mercedes because of the incentives USAA had for the E-class. I bought it from Mercedes-benz of Annapolis because of the friendly service Casey provided. I had pre-approved financing with USAA, but Casey and Michelle worked with their bank, and they were able to get me a better rate on the same loan. When I picked up the car, everything was explained in explicit detail, and they both made sure I left with a smile and no questions. I will recommend Mercedes-benz of Annapolis to anyone interested in a Mercedes. More

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I have leased BMW for 6 years, and an enthusiast for 9 years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in the dealership that I had experienced in the past. Casey Duffy approached me as I was looking at the new C300. He took me for a test drive and just as I was interested on quoting this car, I tripped in love with the C250. I was impressed with his eagerness to find a car that 'fit' me - my personality and style. He answered my questions with confidence and worked with my strict budget. I am happy with my decision and the service at Mercedes-Benz of Annapolis. Thank you - Angela More

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Very friendly and goes extra mile to explain everything. Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly con Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly considering purchase. More

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i was at this dealership friday and their service was so great.i was thinking because is a mercedes benz dealership they would not give me that service been a young man and knowing only rich people go there great.i was thinking because is a mercedes benz dealership they would not give me that service been a young man and knowing only rich people go there.Casey Duffy was great and i bought a car from them,thanks Casey and i am enjoying my ride now. More

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I was treated with very good customer care on the day of I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I will recommend my other family members who want to buy Mercedes to see him at your dealership. Infact Dean,Ben Pittis and Tom Stancavage were all of great help as well. Mr Dean took the time to follow and guide us through to our destination. He was very patient. Mr Pittis and Casey sent a word of appreciation and congratulate me for my purchase. Casey even sacrifice to give me help whenever needed, which made me feel like I belong to the mercedes of Annapolis family. I wish them all a happy holiday as they have made mind a happy one too. God Bless them. Margaret More

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Mercedes-Benz of Annapolis has a great selection of vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. More

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I came in to Mercedes of Annapolis to check out a Toyota Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was beyond reproach (especially considering I was purchasing a used off brand vehicle). After taking the car on a test drive I still needed to discuss the purchase with my wife. Casey offered to bring the car to my house so my wife could test drive the car. With two small children this was quite a convenience and what I would describe as above expectations on a customer service level. This also took place on a Friday at the end of Casey's shift and I'm sure it ended up adding some extra time to his day. There was no pressure to purchase the vehicle and it was an extremely pleasant experience. The price offered on the vehicle was extremely fair which led to a no haggle purchase. Michele Mitchell helped with all the financing and final paperwork. She was very nice to work with and we were able to get all the paper work completed in a very short amount of time. All in all the customer service, friendliness, and over all experience were at the highest level of excellence. I would highly recommend visiting Casey and Michele at Mercedes of Annapolis for your next car. More

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This was my first Mercedes-Benz experience and I have to say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a com say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a competitor 3 miles down the road. Drew Litherland was very helpful with the pricing side of things, while Tom Stancavage guided me through the always tough financing side. I couldn't have felt more comfortable and will refer this dealership to anyone that will listen. I'm proud and excited to be part of the Mercedes-Benz family! More

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By far the best car buying experience my wife and I have ever had. From the initial contact with the dealership to completing all the required paperwork, all Mercedes Benz of Annapolis employees displayed ever had. From the initial contact with the dealership to completing all the required paperwork, all Mercedes Benz of Annapolis employees displayed the utmost professionalism. There was absolutely no high-pressure sales tactics, no attempts to force any additional 'add-ons' to what we had already agreed. Truly an ideal buying experience and far better than most of today's car dealerships - including other Mercedes Benz dealers. I will enthusiastically refer others looking for a Mercedes to Mercedes Benz of Annapolis, and will send them to Casey - a great person to work with, honest and responsive! I look forward to working with this dealership in the future!! More

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