We really appreciated the upfront no pressure approach that Brent had with us. I typically dread the who process of purchasing a vehicle but Brent made it a very pleasant experience. I would recommend Kelly Ford/Brent to anyone looking to purchase. They had what I
"Great knowledge of product and easy to get information"
- Escape Kuhlman
Cheryl was my primary contact and I have never had a pleasurable experience when looking to buy a car until now. She went above and beyond my expectations to help me make a good decision. After working just one session with her I knew I would be wasting my time at other dealerships that I had visited or planned to visit.. She introduced me to several key staff members at Kelly and arranged a complete walk thru of the car I selected in the maintenance and repair shop. She was very proficient and timely in getting the administrative paperwork completed. I rate her overall sales and customer care performance as ABSOLUTELY SUPERIOR which in my terminology there is nothing higher.
Kelly Ford had a good selection of vehicles from which to choose. More importantly, they had the vehicle I was looking for! Our salesman, Casey, was courteous, helpful, and knowledgeable of the selected car, a 2017 red mustang convertible. Price was at or slightly below what others were asking. They offered an excellent package of care and maintenance services that I accepted. The package also extended the new car warranty offered with the Ford CPO program. The result is a car that will not have any additional cost other than tires and gas. Thank you Jonnie!!
"Great Experience, time and time again!"
We've had another great experience at Kelly Ford! A year ago we returned a lease from out of state, we've had our two Mustangs serviced there, and we just decided to trade in an older Mustang for a new one. Our salesperson, Casey Tucker, is a knowledgeable, courteous and easy-going person. He was truly a pleasure to work with! Sandy Smith, Financer, is sweet beyond words, knowledgeable and a good counselor!! Everyone is always smiling and willing to help; namely Cheryl, Tabby, Derek, Angela. I never felt pressured! We were offered beverages, snacks, even a massage chair while waiting! It's like home away from home. I truly love my new Kelly family! Sandy, my new Mustang is faster than yours! 😜
"Matt never again Casey is a very friendly person he does his"
Casey is a very good worker he's an excellent person a good human being the only problem I think he has is he has to do what his bosses tell him to do and I feel I got royally screwed when I went in there to buy my 2014 Mitsubishi Mirage I was supposed to get oil changes but didn't get those obviously but now I don't have that car anymore thank God I purchased another vehicle I never have to go back to that Ford dealership ever again thank God
Everyone made my wife and I feel very comfortable and at home (per say) thought the dealership was full of customers, they made us feel as we were the only ones being taken care of. I left feeling as if I was part of the family, I'm looking forward to the time when we go back. (I will absolutely return for more business) I would just like to say Thank you very much for your time and professionalism...
"New car purchase"
The entire team, including Tim & Alicia Kelly, Casey, Cheryl, Cathy et al were attentive and thorough. Especially appreciate the orientation of the features by Cheryl.
- Joely muffin
Everybody at Kelly Ford there like a family you go in there they’re all happy they greet you there just great I love Tracy I love I love them all I love Cheryl I love Angel I love all of them .
Casey Tucker and Cheryl Shaton made it a very happy experience? They couldn't have been any more helpful.
l was very pleased. thank you.
"Best New Car Buying Experience"
Went in to buy a new vehicle and was met by a very efficient staff. Everything was done from finding the car, to insurance, to financing in a timely fashion. Was surprised when we went home with the car that afternoon. Well done!!!!!