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Cassandra Westfall
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Cassandra Westfall | Page 66
Subaru and Volvo Service Advisor
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
755 Reviews
Dealership Experience
6 yrs, 8 mos
Industry Experience
10 yrs, 2 mos
Specialties & Trainings
Subaru Certified
755 Reviews
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755 Reviews of Cassandra Westfall
March 27, 2019
Great service Greeted well and services explained well along with how long it would take. Liked how clean repair shop looked. Waiting area very well organized and Greeted well and services explained well along with how long it would take. Liked how clean repair shop looked. Waiting area very well organized and comfortable with plenty of amenities. More
by Dave
Verified Customer
Helpful 
March 26, 2019
Thanks for fixing the problem I was afraid I had a serious problem but it was fixed by reinstalling the software . The waiting room was comfortable and stocked with goodies I was afraid I had a serious problem but it was fixed by reinstalling the software . The waiting room was comfortable and stocked with goodies More
by DNROAS
March 26, 2019
Bad service, got my name wrong on this survey email, et al I had the car delivered and it took you three days to realize that it was there and then you couldnt find the keys, which were in the car. It doesn't I had the car delivered and it took you three days to realize that it was there and then you couldnt find the keys, which were in the car. It doesn't take Einstein to think of doing that, does it? I was given three different dates when you said you would 'take a look at it'. When it was done I was given a completely different price to the one I paid. And I did not appreciate your service staff calling my car ' a bit of a rat job'. Oh, and why the heck was this survey email addressed to 'John'? Am I upset? Yes. I am considering a new Volvo. After all this, why would I consider buying from you? More
by PAUL.CARTWRIGHT
Other Employees Tagged: I worked with two women, I cannot recall either of their names. It may have been Cassandra.
March 25, 2019
Excellent customer service. Superb people skills. Cassandra is very cheerful and personable. She took the time needed to explain in detail what service was done and when to next schedule. Nate is also Cassandra is very cheerful and personable. She took the time needed to explain in detail what service was done and when to next schedule. Nate is also very personable, he took the time necessary to explain the work he completed and gave his recommendations for future service needs. More
by JRIVRN
Other Employees Tagged: Nate Lane
March 22, 2019
Excellent customer service again! Another great experience. I love how easy it is to schedule appointments. Excellent work and very friendly employees The Vip program and free car w Another great experience. I love how easy it is to schedule appointments. Excellent work and very friendly employees The Vip program and free car washes are a huge bonus More
by Maple Hill fan
March 14, 2019
Good! Took a little longer than expected (1.5 hours) for a tire rotation and oil change, but the service was very good and everyone was kind and helpful. Took a little longer than expected (1.5 hours) for a tire rotation and oil change, but the service was very good and everyone was kind and helpful. More
by JOSHMARKLAWSON
March 13, 2019
Drop in repair. I went to service expecting to order parts and schedule an appointment in the future. I was pleasantly surprised when Cassandra and Dave were able to I went to service expecting to order parts and schedule an appointment in the future. I was pleasantly surprised when Cassandra and Dave were able to get my Volvo in immediately for a part replacement. Cassandra and Dave are fantastic to work with. Thank you! More
by KPVolvo
Other Employees Tagged: Dave May
March 13, 2019
1st time service First time using service department. More enjoyable than expected. Everybody was pleasant. Price for service was reasonable. Multipoint inspection was First time using service department. More enjoyable than expected. Everybody was pleasant. Price for service was reasonable. Multipoint inspection was pretty comprehensive. Didn't do anything that wasn't asked for it required. More
by CBERN12359
March 12, 2019
Some times you feel like a Nutt! Steve Nutt is the Hyundai Service Contact. He is excellent. By that I mean he listens and your concerns. He doesn't discount them, and has them checke Steve Nutt is the Hyundai Service Contact. He is excellent. By that I mean he listens and your concerns. He doesn't discount them, and has them checked out or gives you and expert explanation. They demonstrate their concern by follow up with a call the day after the service. Cassandra friendly and sincerely interested in your experience. More
by BRUCESCHERMERHORN
Other Employees Tagged: Steve Nutt
March 11, 2019
Maple Hill Subaru Came thru in a pinch! Had my window fall off its track unexpectedly heading home from work at 4:30pm on a Friday.. In a panic, I called up Maple Hill and they were able to Had my window fall off its track unexpectedly heading home from work at 4:30pm on a Friday.. In a panic, I called up Maple Hill and they were able to get me first thing Saturday morning for service. Beating the rain that came thru at noon, Maple Hill was my saving grace. Cannot thank you guys enough! More
by Crosstrekkin'
Other Employees Tagged: Jeff Daniel
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