Cassandra Westfall | Page 69

Inept personnel Service writer tried to charge me for the headlight that was burned out that is covered on warranty. The tech also does not know how my daytime runnin Service writer tried to charge me for the headlight that was burned out that is covered on warranty. The tech also does not know how my daytime running lights work. Everytime I am told the daytime running lights do not work... I show the service advisor how they work.... The car needs to be taken out of PARK.... Also this keeps asking me to pick an employee I worked with when they know who I worked with.... More

by HARAGAN13 Verified Customer Verified Customer

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Oil Change, Tire Rotation & Repair Made the appointment online that morning. They diagnosed the TPMS issue I was having on my Subaru. Turned out to be a nail in the right front. Washe Made the appointment online that morning. They diagnosed the TPMS issue I was having on my Subaru. Turned out to be a nail in the right front. Washed and out the door in 30 minutes. More

by CRM Verified Customer Verified Customer

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Alignment service I scheduled an alignment and inspection service at 11:30. My car was there 2 1/2 hours early. At 3:30 I get a call saying that it hasn’t even been loo I scheduled an alignment and inspection service at 11:30. My car was there 2 1/2 hours early. At 3:30 I get a call saying that it hasn’t even been looked at yet and that between the inspection and the alignment no communications have been made. So this issue was NOT with the front desk staff in particular Cassandra, who tried to care of me. And when I arrived at 4:30 they had just determined that my rim was bent. So then I wait another 20 minutes because my car is parked out back with other cars parked in front of it and it just seemed very out of sorts that day. So while I’m waiting for my car I look into the mechanics bay and see you guys lackadaisically taking their time dancing around cars to do service literally. And that was a gentleman that was older than me and I’m 49. I took it to Firestone and they confirmed the rim was bent I got an alignment I ordered are used rim I’m all set. I don’t have any complaints on my oil change Service that I get regularly but this alignment appointment went terribly awry. More

by TIGEGRANT Verified Customer Verified Customer

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Marked improvement My first visit was awful to say the least due to the sheer level of apathy presented by my advisor, heather. I was in for a simple head unit update th My first visit was awful to say the least due to the sheer level of apathy presented by my advisor, heather. I was in for a simple head unit update that was completed in less than 40 mins (noted by the tech that I found touching my keys at heathers station). However, I waited for 3 hours because my advisor ignored my keys, went to lunch and never informed anyone of me or my vehicles status. My car did not receive the free multi point or car wash in that duration. I was offered a free oil change (my reason for my recent visit). I came back because of the responsiveness and kindness that Cassandra and Andrea showed. I will give Maple Hill another chance solely because of these two women. I have worked within the auto industry and am well aware of how tolling the service advisor role can be. When Heather returned from lunch and realized “her mistake” I received the response, “I saw the keys on my desk. Oh, my bad”. Implication being: the car was done and instead of processing or passing off - she ignored them/me and went to lunch. Andrea in particular did an outstanding job with me as the consumer in the retention role. She could have easily dodged talking about the service centers mistake, but instead tried to rectify it. I honestly just would have never came back and posted my wholesome experience on the forum for all of my subaru owning friends to see. Our group has well over 200 people that I interact with regularly as their subaru guide. Something Andrea’s colleague had no intention or desire to do in the long run has allowed for the potential promotion of your brand. Please applaud her initiative. You’re center is lucky to have someone as thoughtful in a client-facing role. More

by Sai Verified Customer Verified Customer

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Excellent Customer Service Again The Team at Maple Hill Auto has been fantastic to work with. They have provided all service on my Subaru since purchase. They have always been frien The Team at Maple Hill Auto has been fantastic to work with. They have provided all service on my Subaru since purchase. They have always been friendly, professional, and customer focused. More

by DOMGUALTIERI Verified Customer Verified Customer

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I was early, but they were ready! The service team was very friendly and accomodating; I arrived an hour early for my appointment and they just smiled and indicated that they had an op The service team was very friendly and accomodating; I arrived an hour early for my appointment and they just smiled and indicated that they had an open bay and not to worry. I was out if there before my appointment was even slated to begin! More

by KONSY Verified Customer Verified Customer

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Maple Hill Subaru I purchased my vehicle new from Maple Hill a year ago and even tho the trip for service and pricing at Maple HIll is a little more then what I would l I purchased my vehicle new from Maple Hill a year ago and even tho the trip for service and pricing at Maple HIll is a little more then what I would like to drive or spend, the customer service that Cassandra (one of their advisors) gives, keeps us coming back. Always willing to go the extra mile for the customer. Keep up the solid work! More

by Crosstrekkin' Verified Customer Verified Customer

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Friendly, on-time, efficient Everyone was friendly and helpful. The service work was completed on time. I received a list of what they did and then paid for it and was on my way Everyone was friendly and helpful. The service work was completed on time. I received a list of what they did and then paid for it and was on my way. More

by sdalleman Verified Customer Verified Customer

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Fast, efficient and caring Always great service, helpful and accommodating!! They always make you feel welcomed and like family. Appreciate the free car wash and all the little Always great service, helpful and accommodating!! They always make you feel welcomed and like family. Appreciate the free car wash and all the little perks too. More

by K.KNOEF Verified Customer Verified Customer

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It's always great here! Not only do the staff here do a great job, they're always welcoming and do their utmost for their customers. My car is always well cared-for at Maple Not only do the staff here do a great job, they're always welcoming and do their utmost for their customers. My car is always well cared-for at Maple Hill. More

by DOUG.WEIR Verified Customer Verified Customer

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