Cassie Rackhaus

I went in because of a door handle issue. One of the people there called me right after I left and said he didn't know that I knew I had holes in my tires. I didn't even know that. Everything One of the people there called me right after I left and said he didn't know that I knew I had holes in my tires. I didn't even know that. Everything was covered under my warranty. I could not be more pleased with the process from beginning to end. Every single person there went out of their way to make sure I was treated like a king. Kudos to the whole staff. More

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Great service advisors and excellent lounge area make it enjoyable to have my car serviced. enjoyable to have my car serviced. More

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Nice facility. Pleasant staff, Goode lounge area with Starbucks, coffee and snacks. Friendly staff. Video text from technician giving status of car. Pleasant staff, Goode lounge area with Starbucks, coffee and snacks. Friendly staff. Video text from technician giving status of car. More

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I have been really impressed with the level of service I’ve received. Everyone has been professional, nice and extremely responsive. Thank you! I’ve received. Everyone has been professional, nice and extremely responsive. Thank you! More

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I have a well informed service advisor and I appreciate the service team having direct contact with me regarding the service I needed. the service team having direct contact with me regarding the service I needed. More

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The advisor I got is bad. Call never went through, and it took for ever to hear back from message. In addition, she said the car should be ready in a day but I was told the ca Call never went through, and it took for ever to hear back from message. In addition, she said the car should be ready in a day but I was told the car was still in the queue a day later. Then what is the point of making the appointment More

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Very accommodating with my schedule. Thorough in explaining what repairs I needed. Set my expectations well on time frame. Thorough in explaining what repairs I needed. Set my expectations well on time frame. More

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Great buying experience. Bob Dedert along with Steve Zitko, did a great job getting me into my X5. Bob Dedert along with Steve Zitko, did a great job getting me into my X5. More

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Convenient and nice waiting space. Also, honored coupon received via mail. Nice to have car washed following service too. Also, honored coupon received via mail. Nice to have car washed following service too. More

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“Disappointed with the level of customer service. Communication was poor and the experience was not what I expected from BMW. Communication was poor and the experience was not what I expected from BMW. More

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