Cauly Chak | Page 9

Leased first car for my daughter. I was happy with the price, and the transaction went smoothly. I was happy with the price, and the transaction went smoothly. More

by MJMASIELLO Verified Customer Verified Customer

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All very nice staff! On time! And do a great job. Will definitely go back! On time! And do a great job. Will definitely go back! More

by nvassallo12 Verified Customer Verified Customer

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EXPERIENCE WAS GREAT,WOULD RECOMMEND THIS PLACE TO EVERBODY .STAFF WERE ON THERE A GAME EVERBODY .STAFF WERE ON THERE A GAME More

by DAVIDFRESCO225 Verified Customer Verified Customer

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Great place excellent sales personnel full of knowledge always willing to go that extra step always willing to go that extra step More

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Zero service after the sale!! EVEN FROM THE GM CAULY CHALK!! BEWARE! My wife got a car 3 MONTHS AGO and THEY JUST GOT IN HER REGISTRATION. They then called her and want her to drive 2 hours to pick it u CHALK!! BEWARE! My wife got a car 3 MONTHS AGO and THEY JUST GOT IN HER REGISTRATION. They then called her and want her to drive 2 hours to pick it up as they are too cheap to FedEx it. I called the GM and asked him to send it and he said no. So now this is my first bad review. This will be copied to Chrysler Capital for a complaint. DONT WASTE YOUR TIME HERE. THEY CARE ONLY ABOUT MONEY AND A SALE. More

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CUSTOMER SERVICE MARVIN BELTON EXUDED EXCELLENT CUSTOMER SERVICE WHEN PURCHASING MY VEHICLE. APPRECIATED ON-TIME SERVICE FOR MY VEHICLE.WOULD DEFINITELY RECOMMEND THIS MARVIN BELTON EXUDED EXCELLENT CUSTOMER SERVICE WHEN PURCHASING MY VEHICLE. APPRECIATED ON-TIME SERVICE FOR MY VEHICLE.WOULD DEFINITELY RECOMMEND THIS DEALER TO FRIENDS AND FAMILY!! More

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A lot of Cars! So much inventory at this dealership, when I came in and asked for a used car, Pj the sales associate showed me so many, it was awesome to know that I So much inventory at this dealership, when I came in and asked for a used car, Pj the sales associate showed me so many, it was awesome to know that I had options. More

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I wish I could rate lower than one star Cauly agreed to sell an Audi S8 Plus for $79,991 to me in front of my sales person Gabriel Dominguez (Who was great throughout the process) while I wa Cauly agreed to sell an Audi S8 Plus for $79,991 to me in front of my sales person Gabriel Dominguez (Who was great throughout the process) while I was on the phone with him. I went to my Credit Union to secure the funds and when I called back (Same day) the sales person told me that he had sold the car for 5k more than what we had agreed upon. Cauly did not ask me for a deposit otherwise I would have given one. I also tried to connect with Cauly but he had conveniently "gone home for the day" I also tried to reach out to another Sales Manager (Adam Solomon) who coldly just rattled off what the legalese were in the state of New Jersey and then hung up on me. Regardless of whatever laws exist to protect a dealership or consumers in transactions, if you cannot take people at their word there is a serious breakdown in an organization and culture. It will only be a matter of time before this catches up to them in the short and long term. I choose to have compassion for Cauly and the people that have to work in that environment. I can only imagine the pain and suffering that they must be going through internally to allow that to happen in their business. Needless to say I would stay away from doing business with the Route 46 group until they can up level their business ethics and practices. More

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Zero service after the sale!! BUYER BEWARE!! I recently purchased 2 vehicles from this dealership. During the purchasing process my salesman Sean was helpful and good to work with. My problem wi I recently purchased 2 vehicles from this dealership. During the purchasing process my salesman Sean was helpful and good to work with. My problem with this dealership came after our purchase. We ran into a couple issues and reached out to multiple people, left voice mails, waited on hold, and still to this day can not get In touch with the correct people at the dealership. After the purchase we received automated calls from the dealerships owner and several others welcoming us to the “family” and if we had any issues to please not hesitate to call. This was a lie, this dealership is there to make sales and is not interested in customer service after the sale. Buyer beware!! I would not purchase another vehicle from this dealership and would not recommend anyone else to. You will get the automated “personalized” calls from the owner and others it you will not get the service they promise once the papers are signed and the money is in their hands. Find another dealer that will take care of you and be there when you you have an issue after the sale. More

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