Cecelia Browning
Cecelia Browning at Bob Hook Chevrolet

Cecelia Browning | Page 28

Finance Manager

Bob Hook Chevrolet

4144 Bardstown Rd
Louisville, KY 40218

5.0
294 Reviews

Cecilia grew up in Marion County and when she moved to Louisville in 1999 she brought her lovable country accent with her! She started her career in the auto industry at that time and has been "hooked" ever since. When she's not at work she loves shopping, decorating her home, riding horses, and going to live concerts with her husband Donnie.

5.0

294 Reviews

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294 Reviews of Cecelia Browning

November 24, 2017

Dealership Rating
Employee Rating

Pleasant Experience! I spoke with Shannon Ballinger at Bob Hook Chevrolet concerning a 2017 Chevy Impala on their lot after my car was totaled by a deer. She set me up More

by Barbara2017
Recommend Dealer
Yes

Other Employees Tagged: Shannon Ballinger, Broderek Huff

Nov 27, 2017

Bob Hook Chevrolet responded

Pleasant -- that's a word we love to hear! Thank you for this review. We're humbled by your recommendation, and I’m so happy that Shannon and the rest of the team were able to find you a vehicle to fit your needs. Please don't hesitate to contact me if we can help with anything in the future. Congrats on the new Chevy Impala! Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

November 11, 2017

Dealership Rating
Employee Rating

It was Fenomenal guys. Thank you so muchhhhh . 🤗 This place is fantastic. All clean and neat. Fabulous staffing, specially Krystan . Financial staffing also Fenomenal. I didn’t even know how did they More

by Yasermenendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristan Banks

Nov 13, 2017

Bob Hook Chevrolet responded

Thank you for your kind words! We know buying a vehicle takes time out of your day and we strive to make every experience a pleasant one. Kristan and the rest of the team are extremely happy that you left satisfied and we do appreciate your business. If you need anything else for your vehicle, please let us know. Regards, Bob Hook III – General Manager - bhook3@bobhook.net

November 04, 2017

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Employee Rating

Goes above and beyond simply making the sale. This dealership has the bragging rights of having a great staff that treats their customers with respect and without any nonsense. My husband and I ha More

by Mary M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Dabney

Nov 06, 2017

Bob Hook Chevrolet responded

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Enjoy your new Cruze hatchback! Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

October 28, 2017

Dealership Rating

No nonsense. I went to Bob Hook with a car and a price in mind and that's exactly what I got. Kristan Banks was friendly and accommodating. She helped me get every More

by SuperSonic
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristan Banks

Oct 30, 2017

Bob Hook Chevrolet responded

Thanks for writing. It is great to hear that Kristan took your satisfaction seriously and made sure you got exactly what you wanted. Drive safely. Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

October 21, 2017

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Employee Rating

Amazing no nonsense service! By far the best experience ever buying a car. Knowledgeable friendly staff !!! Amazing no nonsense sales approach. No pressure, just doing their job t More

by AROD429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Broderek Huff

Oct 23, 2017

Bob Hook Chevrolet responded

Thank you for stopping by to leave this wonderful review. It is great to hear that our staff took your satisfaction seriously and made sure you got exactly what you wanted. Until next time, drive safe! Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

October 13, 2017

Dealership Rating
Employee Rating

fast and easy process I've been having sprinter van troubles for years meow, constantly feeding the money pits at Dodge with little result. Finally decided to quit buying o More

by cablegypsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Mitchell

Oct 18, 2017

Bob Hook Chevrolet responded

Your words mean so much to us here at Bob Hook Chevrolet. Our priority is to have customers leave with a smile. We are glad Willie has been able to help you with your purchase. Drive safely. Bets regards, Bob Hook III – General Manager - bhook3@bobhook.net

September 28, 2017

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Employee Rating

Advertises No-Nonsense Standards – and meets them! Great used car buying experience! Prices were competitive and without any surprises. First time I have ever been able to decline additional warrantie More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Sweets

Oct 02, 2017

Bob Hook Chevrolet responded

Dave, Thank you very much to take a moment of your time to let us know you had a great experience with us. Please always feel free to reach out if you need anything – be it sales or service! Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

August 31, 2017

Dealership Rating
Employee Rating

Great place to buy a vehicle Everyone was extremely friendly. Enjoyed our buying experience. Derick Carlton did a supper job in explaining everything from Onstar to downloading th More

by Anna Dodson
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Derek Carlton

Aug 31, 2017

Bob Hook Chevrolet responded

Anna, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Derek and Cecelia's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 28, 2017

Dealership Rating
Employee Rating

The Broderek Huff Experience I stopped by the dealership on Saturday Aug 19th as Broderek was driving out and didn't realize what time it was. he stopped and asked me what i was l More

by Bears fan 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Broderek Huff

Aug 29, 2017

Bob Hook Chevrolet responded

What an enjoyable review to read!  It is reassuring to know Broderek provided you with a hassle-free, thorough, and great shopping experience. Bob Hook’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

August 22, 2017

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Employee Rating

Chevy Cruze Search Was in an accident and totaled my car. Needed a new car asap and was in search of a Chevy Cruze. David Hook was very helpful in finding us a beautiful More

by AmandaE930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Carlton, David Hook

Aug 23, 2017

Bob Hook Chevrolet responded

Thanks for taking the time to leave us this awesome review! At Bob Hook Chevrolet, we take guest feedback seriously and are proud to see that you drove away happy in your new Chevy Cruze. We're glad to hear that your emergency situation got handled to your standards. I will share your compliments with David, Derek, Cecelia, and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

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