Cecil Ball | Page 17

Best Vehicle Purchase experience I have ever had thanks to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the tru to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the truck arrived in Lenoir City and hadn't even got off the truck yet. This is 2022 and even with all the chip shortages and factory delays out of everyone's control I got my truck in 90 days much earlier than expected. I have spoken with numerous other people working with other dealerships that have told me they ordered a car/truck over six months ago and still haven't heard anything. I have told all of them they should go see Newman. Great people create great experiences, and therefore create a significant return in business. Thank you, Newman, and everyone at Lenoir City Ford for superior service. More

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The most professional experience I have had at a dealership buying a car. Answered all of my questions and showed me the pricing and all of the numbers up front as I had asked for. dealership buying a car. Answered all of my questions and showed me the pricing and all of the numbers up front as I had asked for. More

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Lenoir City Ford SALES Dept's Cecil Ball helped me find the new '21 Explorer that I needed and supported resolving a warranty issue. EXCELLENT customer support even after purchase. Can't say the same for the new '21 Explorer that I needed and supported resolving a warranty issue. EXCELLENT customer support even after purchase. Can't say the same for their SERVICE. 60-75 day service backlog is ridiculous. Oil changes and tire rotations can be done anywhere. A dealership service should be more timely for repairs. After 3 attempts in a month to get in the LCF shop, I had to go to Ted Russell Ford 2 days later to find out that the vehicle a/c had never been charged with freon at the factory; they repaired it in 2 hrs. Now it's a great vehicle. More

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WORST PLACE EVER This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as t This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as they were trying to send my husband home to try out a car over this past weekend with so many issues plus knowing we were not approved for a loan on that car. I've never had good service with this place and the only reason I went back this time is because of a warranty issue and a recall. Had I known before dropping my car off that I could go to any ford dealership, I would have went to Knoxville for service. There is always an excuse for their bad service and everything. I'll be glad when I get my car back and I can tell this place to kiss my tail! More

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Super Simple Process with Great Sales Guys! My daughter bought her very first new car last week from this dealership. Mackenzie was absolutely a joy to work with! He made the process so easy an My daughter bought her very first new car last week from this dealership. Mackenzie was absolutely a joy to work with! He made the process so easy and quick. My daughter is thrilled with her new car and we would recommend Mackenzie and Lenoir City Ford to anyone looking for a vehicle. More

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Thank you Lenoir City Ford Matt was very nice and friendly and very helpful in helping us find our f 150 we bought and helped us by answering some of our questions we had about Matt was very nice and friendly and very helpful in helping us find our f 150 we bought and helped us by answering some of our questions we had about the paperwork very good salesman . Also thanks to Cecil for all he done for us and putting up with Mr hendershot More

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nice people They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the fu They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the future.. More

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Found a great Jeep working great people. Thanks Matt Spell.. Thanks to Lenoir City Ford. Working it out so I could purchase a Jeep. They got me the best rate and work with me on great price. My daughter turned 1 Thanks to Lenoir City Ford. Working it out so I could purchase a Jeep. They got me the best rate and work with me on great price. My daughter turned 12 on May 7.. she been wanting me get another Jeep. We had a blast this past weekend. Thanks Matt Spell,making it fun for my daughter. Matt gave her the keys and let her find the Jeep. I told her we was just looking at them. She still don’t believe we got one.Thanks Matt Spell for answering all my questions and looking it up on the internet and explaining everything to me. It made it a lot easier to make my desison. First purchase from Lenoir City Ford. I like fords too and will be back soon for a good work truck... More

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Helpful all the way through my experience. Matthew did an excellent job in helping me buy my brand new Focus ST. From the time I stepped onto the lot until I was happily driving home. He was ve Matthew did an excellent job in helping me buy my brand new Focus ST. From the time I stepped onto the lot until I was happily driving home. He was very through throughout the entire process making sure everything was done efficiently and correctly. He did a great job keeping in touch with me, making sure I knew everything I could along the way. Also a small shutout to Cecil Ball for helping out during the negotiation process. Thank you Matthew, Cecil and Lenoir City Ford for putting me in my new car. More

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Best dealership around!! Great customer service, very knowledgeable about cars in general. Will make sure you're completely satisfied before leaving the lot... If you want the Great customer service, very knowledgeable about cars in general. Will make sure you're completely satisfied before leaving the lot... If you want the best, go see Matt Spell, he will get you squared away. More

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