Cesar Castillo | Page 6

Excelente atención x parte del vendedor Jonathan y parte del dealer mi próximo carro vuelvo con ellos del dealer mi próximo carro vuelvo con ellos More

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Awesome Excellent dealer to deal with with grest and attentive people willing to go beyond expectations all the time. attentive people willing to go beyond expectations all the time. More

by rob9265 Verified Customer Verified Customer

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Estoy muy decepcionada y Enojada. He referido varias amistades y aún no recibo mis gifts cards! Emilia Morales He referido varias amistades y aún no recibo mis gifts cards! Emilia Morales More

by Emymade02 Verified Customer Verified Customer

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Un excelente trabajo muy atento buena profesional el servicio con los clientes ya que me fuy sastifecho servicio con los clientes ya que me fuy sastifecho More

by ULICERPEREZREYES452 Verified Customer Verified Customer

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César did a a great job 👏 we love his customer service We just purchased 2023 for f150 and we are happy with our purchase We just purchased 2023 for f150 and we are happy with our purchase More

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All good except information given by the internet team was very misleading... honestly given how information was a flat out lie was very misleading... honestly given how information was a flat out lie More

by JHEARINFL Verified Customer Verified Customer

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Need quicker process for cash buyers Waited over an hour in the finance department for someone to take our cash in the finance department for someone to take our cash More

by CONNZEFRANKHUGHES Verified Customer Verified Customer

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I feel that they went above and beyond to get my vehicle right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! More

by OWSHOW Verified Customer Verified Customer

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I purchased a car 8/3. A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile warranty. • Roaches in the car that ended up getting into my garage and home • Battery was dead day 1 • When I called about the roaches the lady said I should bomb my car or pay someone to fumigate- this was within a day of purchasing • Within 2 weeks the AC started blowing hot air. • To their credit, they “fixed” the AC issue and fumigated the car without charging me and provided a loaner car. •However, the AC was blowing hot again within a week. Add to that, the car started jerking as I braked. THIS IS ALL WITHIN THE FIRST 90 DAYS. • I called and scheduled an appointment to get the AC looked at again and to see what the issue was with braking. I set an appointment and was told I would have a loaner car. When I got there, I was told there was no loaner. I took time off work for this • I was told I would be contacted when they had inventory. I was never contacted. I followed every couple days for a week and a half until I got a manager on the line. I was told there was no inventory, but I could take it to another shop. • I took it to my normal mechanic, however, since it wasn’t a Ford Dealership Technician, they tried to make him jump through hoops. • To their credit, when I called the GM, he provided me a loaner and worked directly with my mechanic. Their employees were all pretty polite and willing to help. • I am giving them 1 start for several reasons. First, there’s no way this car went through a 139 point inspection and I had to replace an evaporator coil, lower arm assembly, and a tire rod. The brakes are also grinding and squeaking. There’s no way all those things go within 4000mi/90 days if it was inspected. The process of setting the second appointment was terrible. It made me think I was being slow-walked until I either passed the miles or time restriction. I also had to come out of pocket to have these issues fixed. There’s no way I should have to pay over 24k for a car (+interest) that “went thru a 139 point inspection” AND have to come out of pocket for repairs on issues that should not have even existed. THIS WAS WITHIN 3 MONTHS OF HAVING THE CAR. I wouldn’t suggest this dealer AT ALL based off my experience More

by dhawk330 Verified Customer Verified Customer

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They are the best today am driving the car I ever wanted because of them because of them More

by alpl990520 Verified Customer Verified Customer

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