Cesar Castillo | Page 6

César did a a great job 👏 we love his customer service We just purchased 2023 for f150 and we are happy with our purchase We just purchased 2023 for f150 and we are happy with our purchase More

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All good except information given by the internet team was very misleading... honestly given how information was a flat out lie was very misleading... honestly given how information was a flat out lie More

by JHEARINFL Verified Customer Verified Customer

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Need quicker process for cash buyers Waited over an hour in the finance department for someone to take our cash in the finance department for someone to take our cash More

by CONNZEFRANKHUGHES Verified Customer Verified Customer

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I feel that they went above and beyond to get my vehicle right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! More

by OWSHOW Verified Customer Verified Customer

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I purchased a car 8/3. A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile warranty. • Roaches in the car that ended up getting into my garage and home • Battery was dead day 1 • When I called about the roaches the lady said I should bomb my car or pay someone to fumigate- this was within a day of purchasing • Within 2 weeks the AC started blowing hot air. • To their credit, they “fixed” the AC issue and fumigated the car without charging me and provided a loaner car. •However, the AC was blowing hot again within a week. Add to that, the car started jerking as I braked. THIS IS ALL WITHIN THE FIRST 90 DAYS. • I called and scheduled an appointment to get the AC looked at again and to see what the issue was with braking. I set an appointment and was told I would have a loaner car. When I got there, I was told there was no loaner. I took time off work for this • I was told I would be contacted when they had inventory. I was never contacted. I followed every couple days for a week and a half until I got a manager on the line. I was told there was no inventory, but I could take it to another shop. • I took it to my normal mechanic, however, since it wasn’t a Ford Dealership Technician, they tried to make him jump through hoops. • To their credit, when I called the GM, he provided me a loaner and worked directly with my mechanic. Their employees were all pretty polite and willing to help. • I am giving them 1 start for several reasons. First, there’s no way this car went through a 139 point inspection and I had to replace an evaporator coil, lower arm assembly, and a tire rod. The brakes are also grinding and squeaking. There’s no way all those things go within 4000mi/90 days if it was inspected. The process of setting the second appointment was terrible. It made me think I was being slow-walked until I either passed the miles or time restriction. I also had to come out of pocket to have these issues fixed. There’s no way I should have to pay over 24k for a car (+interest) that “went thru a 139 point inspection” AND have to come out of pocket for repairs on issues that should not have even existed. THIS WAS WITHIN 3 MONTHS OF HAVING THE CAR. I wouldn’t suggest this dealer AT ALL based off my experience More

by dhawk330 Verified Customer Verified Customer

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They are the best today am driving the car I ever wanted because of them because of them More

by alpl990520 Verified Customer Verified Customer

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Good dealer ship good people nice cars they take their time to make sure everything fine on each end time to make sure everything fine on each end More

by rashunknight Verified Customer Verified Customer

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I bought a vehicle and The night I was test driving it to buy it, a finger button on the steering wheel broke. So the following Saturday I brought it in and they told me that I needed to get a new steering w buy it, a finger button on the steering wheel broke. So the following Saturday I brought it in and they told me that I needed to get a new steering wheel to replace it. They told me because it was $2,300 that they had to get it approved by a manager on Monday. As of this survey, It has been 6 days since that Monday, and I still have not received a call. I called today which is now 7 days since I took my vehicle in, and no one can tell me whether or not steering wheel or anything was actually ordered or done. I am also hoping that the paperwork they said they completed for my new license plate has been done as well because it is now being over 2 weeks and I still not received it after they told me it would only be a couple days. It also took the dealership 10 days to come to my old car but they said they were going to do the day after I bought it. And it was only after the car garage informed me that they were going to start fining me for the vehicle on the property because Elder Ford never picked it up. More

by stcjs02 Verified Customer Verified Customer

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Such an easy process from start to finish. Professional, knowledgeable, and accommodating. This dealership will do everything in their power to get you the car you want at the rates you need. Professional, knowledgeable, and accommodating. This dealership will do everything in their power to get you the car you want at the rates you need. I will always purchase my vehicles from Elder Ford of Tampa! More

by jmallen2020 Verified Customer Verified Customer

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The buying experience was smooth and it was a pleasure working with them. I would absolutely recomend Elder Ford to anyone looking to purchase a vehicle. working with them. I would absolutely recomend Elder Ford to anyone looking to purchase a vehicle. More

by estefano.feliciano Verified Customer Verified Customer

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