Chad Covert
Chad Covert at Heiser Toyota

Chad Covert | Page 18

Sales Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
291 Reviews
4.8

291 Reviews

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291 Reviews of Chad Covert

June 13, 2023

Dealership Rating
Employee Rating

Very disappointed. Difficult to get anyone to respond to questions by phone or email. I feel after my purchase no one cares about providing after purchase services. More

by GRAHAM.HILDEBRANDT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lorri Aiono-Dimoff, Jakub Kania , Josh in service was fantastic!

Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 10, 2023

Dealership Rating
Employee Rating

James Hicks was the person who helped me and my dad the most with the car-buying process and he is thoroughly one of the most kindest, honest, and genuine people in the industry. I know I can reach out to More

by KURTB24
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III , Colt Grandstaff

Jun 19, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 08, 2023

Dealership Rating
Employee Rating

Customer service was great but I’m still waiting for your call about repairing my vehicle. Thank you so much and yes I am taking you more customers. More

by LISIE356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff , Colt Grandstaff

Jun 09, 2023

LISIE356 responded

I’m still waiting for your call so I can take in my car for the repairs.

Jun 09, 2023

LISIE356 responded

I’m waiting for your phone call to take my vehicle in for the two repairs it has to be done

Jun 09, 2023

LISIE356 responded

I’m waiting for your response

June 07, 2023

Dealership Rating
Employee Rating

Rip off. Car has $2k in repairs a week after purchase. Sales team mislead about roadside assistance, tried to upcharge 2k for useless clear coat. AVOID More

by NVARG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Colt Grandstaff

Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 06, 2023

Dealership Rating
Employee Rating

Great dealership. I have been dealing with them for more than 25 years. Always good to me. More

by CURLYSUE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 02, 2023

Dealership Rating
Employee Rating

Everybody was wonderful except the front desk lady. She kept putting me on hold and I was just trying to ask her a simple question. I just wanted to see what time you guys stop picking people up for th More

by KIARIWILLIAMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania, Jordan Christian

Jun 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for the inconvenience you experienced. Your feedback has been sent to the appropriate management in an effort to better our business and employees. . In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

May 31, 2023

Dealership Rating
Employee Rating

Shahat is a man of his word. No surprises at the delivery. Thank you very much. More

by DSPARKS7827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 29, 2023

Dealership Rating
Employee Rating

Jordan was incredibly helpful, knowledgeable and patient. I will recommend Jordan to my friends and family. More

by ESLIGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jessica Phillips, Jakub Kania, Jordan Christian , Maureen Calmes, Colt Grandstaff, Ben Jarvis

May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Jordan and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 29, 2023

Dealership Rating
Employee Rating

Jordan was friendly, courteous and attentive. He answered all my questions and was very knowledgeable. More

by MUSKIE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Christian , Colt Grandstaff

May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Jordan and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2023

Dealership Rating
Employee Rating

I am completely unimpressed with the customer service follow-up we have received with a handful of issues after purchase. Responses are not timely. It seems that there are a lot of excuses. Also, in t More

by BEEP1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lorri Aiono-Dimoff, Jessica Phillips, Jordan Christian , Colt Grandstaff

May 31, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience

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