Chad Turner

UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

by mkayharris Verified Customer Verified Customer

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This is the most amazing dealership I have ever used for sales and service. Truly a please to go there. sales and service. Truly a please to go there. More

by CandyMan Verified Customer Verified Customer

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Phil Long Hyundai of Motor City is the best place to buy a vehicle. Professional and easy to work with.10 out of 10 will buy again a vehicle. Professional and easy to work with.10 out of 10 will buy again More

by David Moore Verified Customer Verified Customer

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Very professional and friendly staff that fights for you and makes sure to go above and beyond for their customers! and makes sure to go above and beyond for their customers! More

by austin.reifsteck Verified Customer Verified Customer

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Great personality, great atmosphere! Great team! Absolutely loved the entire experience glad I chose to go here! Great team! Absolutely loved the entire experience glad I chose to go here! More

by julianna_lucero Verified Customer Verified Customer

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Took me having to contact customer service rep and the manager in order to get a reply on the status of my vehicle after over a month. manager in order to get a reply on the status of my vehicle after over a month. More

by bm_jackson09 Verified Customer Verified Customer

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Best dealership I’ve ever dealt with. Chad Turner is the best and very knowledgeable! Highly recommend! Chad Turner is the best and very knowledgeable! Highly recommend! More

by KRSTTURNER Verified Customer Verified Customer

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