Chaimaa Mercado

Greenway Kia North responded

Your comments about Chaimaa’s attentive, pressure-free assistance reflect our team’s focus on making the process simple. We’re delighted your purchase of the used Kia Sorento was effortless. Greenway Kia North Longwood, Florida

Greenway Kia North responded

We’re disappointed to read this review because it does not reflect the full circumstances of your visit. Our team, including Chaim and management, spent approximately three days working to accommodate your requests, including locating and securing the specific vehicle from another dealership because we did not initially have it in our inventory. Chaim made every effort to assist you, answer your questions, and coordinate the details needed to make the vehicle available. I also personally became involved and spoke with you during the process. We absolutely respect every customer’s right to ask questions about pricing, fees, paperwork, and any part of the transaction. At the same time, we expect our employees to be treated with the same professionalism and respect that we expect them to provide our customers. While we’re sorry we were unable to reach a satisfactory outcome, I stand behind the effort our team made to accommodate your requests.

Greenway Kia North responded

Knowing your new K5 purchase felt amazing means a lot to our team. We’re so pleased Chaimaa could make your first car-buying experience unforgettable and appreciate your recommendation. Greenway Kia North Longwood, Florida

Greenway Kia North responded

We’re glad the purchase of your new EV9 felt effortless and pressure-free. Knowing that Chaimaa’s diligence and attention to detail exceeded your expectations is rewarding. Your kind words and five-star rating mean a great deal to our team. Greenway Kia North Longwood, Florida