Chan Coleman | Page 2

I visited the Service department on 10/23 at 730am to get my first 5k service done on my 2020 Tacoma TRD sport. When I arrived I was told the service consisted of a tire rotation so I asked and paid for an my first 5k service done on my 2020 Tacoma TRD sport. When I arrived I was told the service consisted of a tire rotation so I asked and paid for an oil change as well. While my vehicle was in getting an oil change I watched them change the oil but did not see them rotate my tires. During the same time my truck was getting the oil changed I watched them rotate a driver side front tire to the passenger side rear and not perform a proper tire rotation on another vehicle. When my service guy came to tell me it was time to pay for my oil change I spoke with him and said I do not believe they rotated my tires so he went and spoke with them and they said no they had not rotated my tires and that they could get me back in in a little bit to rotate the tires...I said no I do not have time for that now I have to get to work. I pay for my oil change and drive to work. As soon as I get to work I check my lug nuts and what do I find missing on the passenger side front but a lug nut and on the passenger side rear the lug nut came off in my hand...I did not check the remaining lug nuts but instead turned right back around and dropped the truck back off to get new lug nuts (which were provided) and asked to speak to the Service Manager (I was told he was not there) and that all that could be done is I talk to the service guy. He was nice enough but didn't really seem to care about the fact that his service department employee created a possible safety hazard on my brand new truck and myself and possibly others. I also had some warranty work that needed done and was told they needed to order the part (which is 100% OK) but then was told that I needed to call the service department in a couple of days and check on whether or not my part had arrived. I'm not sure if this is standard practice for your service department but it should not be. Your service department caused a potential safety hazard in not doing their job in the first place and then not checking their work after they were done and you would think that you would want to make the customer a little bit more happy by saying we will call you once your part arrives. None of that happened. I specifically bought a truck from Fred Anderson Toyota so I could get all of my maintenance work done close to where I live but if you cannot rotate tires and make sure my lug nuts are tightened what would make me think you could do anything else? So now I will drive my vehicle nearly 70 miles one way to Fred Anderson Toyota of Raleigh where they actually care about their customers and the customers vehicles. More

by scbmw017 Verified Customer Verified Customer

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Good customer service members. Although wait time was longer than expected, every thing on my check list was done plus a car wash. Problem with windshield wipers was resolved satisfactorily. longer than expected, every thing on my check list was done plus a car wash. Problem with windshield wipers was resolved satisfactorily. More

by PLUMSMITH Verified Customer Verified Customer

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They got me in and out very quickly AND offered a free car wash, which was very much needed. Everyone was friendly and got the job done. very impressed car wash, which was very much needed. Everyone was friendly and got the job done. very impressed More

by CHEWY1230 Verified Customer Verified Customer

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Fast and friendly dealing with issues on both my vehicles. JImmy even took the time to make sure my car wash washed. Chan made sure I had transportation. vehicles. JImmy even took the time to make sure my car wash washed. Chan made sure I had transportation. More

by REBECCA.TUCKER Verified Customer Verified Customer

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I love going here. Everyone is super nice and you get in and out quickly! I bought my car in April of this year and every time that I come, it's great service. and out quickly! I bought my car in April of this year and every time that I come, it's great service. More

by MEGNIFICENT028 Verified Customer Verified Customer

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Been dealing with them for many years now! Happy with sales and service departments! They are professional and advise you as they go along! The last time there was a technical hiccup and took more time sales and service departments! They are professional and advise you as they go along! The last time there was a technical hiccup and took more time than usual! These things happen and they were just so good about it! More

by hwalshaw3 Verified Customer Verified Customer

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I had a great experience. Very professional staff. Thank you for the awesome service. A 25 word requirement results in a few bye bye's. you for the awesome service. A 25 word requirement results in a few bye bye's. More

by DJSWIS Verified Customer Verified Customer

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This location is Very helpful and kind staff. I have been multiple times for oil changes and tire rotation. They have been very professional. Highly recommend. multiple times for oil changes and tire rotation. They have been very professional. Highly recommend. More

by stacyolive83 Verified Customer Verified Customer

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Bryan at Fred Anderson Toyota came to our rescue when we had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got ou had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got our van up and running on Monday. They even met us halfway when we had to switch vehicles back. Excellent service! More

by turnerfamily5nc Verified Customer Verified Customer

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I waited for my car to be service. While in the waiting area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or 5 Fred Anderson employees walked through this area and heard the annoying behavior but said nothing. When my vehicle was finally ready I observed dirt smudges where the service employee had been seated and on the driver door interior. These complaints seem to be habitual. If they continue, my next auto purchase will not be from Fred Anderson. More

by tkbkb Verified Customer Verified Customer

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