Charity Graff | Page 18

Worth the drive. I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and imp I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and impressed by the level of professionalism and overall service at the dealership. The team that I worked with really cared about my experience and showed great interest in getting me the best deal that worked for my budget. A truly easy, stress free, experience that I can't say enough good things about. If these guys have what you're looking for, definitely give them a call and see what they can do for you too! More

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Very good people From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t lo From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t look like the typical salesperson at first glance, and believe me, there's nothing typical about him. By the end of the transaction, he became my favorite car salesman of all time. I highly recommend Toyota of Gladstone for the quality of the people that I experienced during my purchase. More

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Awesome!!! Jason has been very attentive and met all our needs in acquiring a new Tacoma with the specs and color trims I wanted. Was never pressured in any way Jason has been very attentive and met all our needs in acquiring a new Tacoma with the specs and color trims I wanted. Was never pressured in any way and was a great pleasure having him as our salesman. More

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Sales Ladies (Mallory & Charity) The reason behind my rating is strictly because of Mallory and charity. After having a terrible experience at a Toyota dealer in Hillsboro. I began sh The reason behind my rating is strictly because of Mallory and charity. After having a terrible experience at a Toyota dealer in Hillsboro. I began shopping around. I made contact with them and Our relationship started about three months ago. They kept in contact with me through out my shopping process and after going back and forth we came to an agreement. There customer service made me good it was genuine comfortable, friendly and HONEST. Which is important while shopping for a Vechile. I appreciate your service. I hope we can continue this good relationship through out my Toyota lifetime. Thanks again! More

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Smooth transaction We went through the Costco auto buying program, and as usual it was great! Highly recommend the program and highly recommend Gladstone Toyota. This is We went through the Costco auto buying program, and as usual it was great! Highly recommend the program and highly recommend Gladstone Toyota. This is the third vehicle we have purchase from them because of the ease of the transaction. More

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Jake spinner is amazing!!! I have had my fair share of dealing with car salesman. Some are pushy and rude but not here. Jake spinner answered every question I had. Helped me get I have had my fair share of dealing with car salesman. Some are pushy and rude but not here. Jake spinner answered every question I had. Helped me get my 2018 4Runner and my 2018 86 exactly how I wanted it. I couldn’t have asked for anyone better!! He was truly exceptional More

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Helpful, Flexible, and Aggressively Competitive on Price We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealersh We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealership in the area and in the end only Gladstone and Tonkin lived up to their promises of working hard to offer us the best deal. Denis contacted us promptly after we reached out through the quote button on Toyota.com. He was quick to adapt his approach when we requested that we maintain communications through email (the best way to fit my busy life and to share accurate info with my wife). Denis provided a decent initial quote, but he and Toyota of Gladstone truly showed their colors when I asked them to see if they could beat a quote from Tonkin Toyota. Denis had Sunday and Monday off, but his managers (Seth Dustin & Charity Graff) picked up and handled my requests seamlessly. I was very impressed that they consistently kept up with my requests and the momentum of where we were headed. Tuesday morning I sent Denis the offer from Tonkin that we felt we would be taking. To our pleasant surprise Denis and his management took us very seriously and came up with a great price with the add-ons we wanted for free. On top of it all Denis drove to our home to pick us up and bring us to the dealership. He was friendly and courteous. At our request he worked through the sales process quickly. Denis and the finance gentleman (Dolf Nuno) kindly accepted our decline of their upgrades or warrantees without any annoying pushing. All in all, the whole process was smooth and relatively quick. Everything was as promised via email. The car and options were exactly as described. The out the door costs were exactly as detailed via email. In short, we are very pleased with our decision and we will return to Denis and Toyota of Gladstone for our next purchase. More

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Carl Chestnut was absolutely AMAZING to have as my salesman! No hassle, told him the price I was wanting & he did his best & got it for me!. I don’t even want to say how low below MSRP. New 2018 Camry XSE & Car No hassle, told him the price I was wanting & he did his best & got it for me!. I don’t even want to say how low below MSRP. New 2018 Camry XSE & Carl & his staff were the only dearship that we’re willing to work with me on price. All other Toyota dealerships wouldn’t even email or text back. Carl was there when I was ready & not in a pushy way. In a “take your time, I’m here when you want a great price on a great car” way. I’d DEFINITELY buy from him again. The entire team was AWESOME. Charity was great & Seth the sales manager I worked with on our deal was more then amazing to work with also & made sure I had all weather mats before I drove off a happy customer! 5 star dealership More

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Best Customer Service Ever! I bought a truck there on Monday. 2011 Toyota. I ended up being unhappy with my purchase. This was not the fault of the dealership, I just ended up bu I bought a truck there on Monday. 2011 Toyota. I ended up being unhappy with my purchase. This was not the fault of the dealership, I just ended up buying something I didn't really want. I contacted the dealership 3 days later and they agreed to take that truck back for what I paid for it and I ended up buying a 2016 Toyota SR5. I was completely satisfied with that truck! Denis and the rest of the people involved were absolutely awesome. They made it a great experience that I will definitely share with others. I recommend Denis and this dealership! More

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Best car buying experience I've ever had! I'd love to give a shout out to Denis Russu and the staff at Toyota of Gladstone! It was the best new car buying experience I've ever had. Denis new e I'd love to give a shout out to Denis Russu and the staff at Toyota of Gladstone! It was the best new car buying experience I've ever had. Denis new exactly what I was looking and contacted me when they had it in stock. The whole process was super easy and they gave me a great deal. I will definitely be doing business with Toyota of Gladstone from now on. I love my new Toyota Tacoma TRD Off Road! Thank you! More

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