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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 20

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

October 24, 2022

Dealership Rating
Employee Rating

Friendly, polite and asked good questions. Went very smoothly. Enjoyed the visit. Whole family has purchased cars there. More

by DRUCK4820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 25, 2022

Nucar Nissan of Allentown responded

Thank you so much for taking the time to share your review! We love hearing from our customers and look forward to working with you again in the future! Thank you and have a great day!

October 22, 2022

Dealership Rating
Employee Rating

This is the best dealership I ever dealt with. Everybody is so nice and professional. Very knowledgeable. More

by RLEWIS3725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Oct 24, 2022

Nucar Nissan of Allentown responded

That is exactly how we strive to be at Rothrock! We are happy to hear your experience was no shy of amazing! We look forward to working with you again in the future!

October 21, 2022

Dealership Rating
Employee Rating

I was very pleased how fast and how well they got the work done on my car. I think they did a very good job. More

by Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Print
Oct 24, 2022

Nucar Nissan of Allentown responded

Thank you for leaving this 5-star review! We are delighted to hear your experience with us with great! Please let us know if there's anything else we can do for you! See you soon!

October 19, 2022

Dealership Rating
Employee Rating

It took me 4 phone calls and 7 transfers to get a person to make an appointment. I arrived 15 minutes early for a 10:30 appointment for just a state inspection. 3 hours later it is not even in yet. Staff More

by Coffeeatone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mario Sessanta

Print
Nov 01, 2022

Nucar Nissan of Allentown responded

Hello, Thank you for taking to the time tell us about your experience. We appreciate your patience with us, and if you have any additional feedback, please do not hesitate to reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you.

October 16, 2022

Dealership Rating
Employee Rating

Service was performed in a timely manner, price was excellent and I couldn't be happier. More

by tddengler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Oct 17, 2022

Nucar Nissan of Allentown responded

We are thrilled to read your glowing review! Thank you for choosing Rothrock Motors for your servicing needs! We look forward to working with you again in the future!

Oct 16, 2022

tddengler responded

Service was performed in a timely manner, price was excellent and I couldn't be happier

Oct 16, 2022

tddengler responded

Service was performed in a timely manner, price was excellent and I couldn't be happier

October 11, 2022

Dealership Rating
Employee Rating

Service was great this time. .Charle Kratzer is great she goes above and beyond to help me with just an email! More

by Katt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Print
Oct 11, 2022

Nucar Nissan of Allentown responded

Thank you for highlighting some of our staff that make it possible to run such an amazing dealership! If there is anything else we can do for you, don't hesitate to reach out to us!

October 10, 2022

Dealership Rating
Employee Rating

Accomplished needed service completely and professionally within the timeframe stated. I was informed throughout the service process. More

by bartoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Oct 11, 2022

Nucar Nissan of Allentown responded

Thank you for this positive review! We are so glad that you had a 5-star experience at our dealership!

October 08, 2022

Dealership Rating
Employee Rating

Great service and flexible scheduling. Vehicle was ready in a timely manner ahead of schedule More

by Ks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 10, 2022

Nucar Nissan of Allentown responded

That is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

October 07, 2022

Dealership Rating
Employee Rating

Terrible customer service. They are rude, don't give updates, and often don't answer the phone or call back. More

by jvjz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean

Print
Oct 19, 2022

Nucar Nissan of Allentown responded

Hello, we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. If you are willing, please contact us at General Manager, Ron Carl, at 484-223-0554 so we can work towards a resolution. Thank you.

September 28, 2022

Dealership Rating
Employee Rating

Duck jgftyh Ggyhe ganache Cindy back bell Gandhi syfy big but bucs boss boss huh buddy More

by TFarnholtz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Nate Marinelli, Steve Bennett, Anthony Karb, Greg David, Monte Loch, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Sep 29, 2022

Nucar Nissan of Allentown responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

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