Charles German

Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electrics on the car. I've dealt with him several times with 2 cars, and he has been always helpful. He is a great representative for Allentown BMW. More

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While the facility is nice and the service is professional, I still don’t recommend this dealership. Simple services take hours to complete, unlike other BMW dealers in the greater area they char professional, I still don’t recommend this dealership. Simple services take hours to complete, unlike other BMW dealers in the greater area they charge $50 for a state inspection, that should be free if you purchased your vehicle here and maintain it. I prefer dealerships that stick to agreed service times and don’t try to squeeze every last penny out of you. More

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I have been coming to this dealership for a few years now, I give them a thumbs up now, I give them a thumbs up More

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The dealership is excellent The people who work there top notch, always professional and courteous top notch, always professional and courteous More

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3 Hours for state inspection, Emissions exempt, visual and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told both service writer and manager -DO NOT WASH! Then service writer told me they were just finishing up washing it, I said no do not wash again and Charlie RAN out to stop them and he drove the car up and we finished paper work. Next time i'll have to get a loaner if they want my business! Frustrating to say the least. More

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I think it's great that they show you a video of any problems you may have with your car. problems you may have with your car. More

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Charlie is excellent. My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! More

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I was treated well. Everyone was friendly. Checking in and out was smooth. Charges for repairs are absurd. Everyone was friendly. Checking in and out was smooth. Charges for repairs are absurd. More

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I was traveling overnight from northeast PA to Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was contacted by Charles German from their service department. Charlie was amazing from start to finish. He had my car in service bright and early and had me back on the road on my journey in almost no time. He was very professional and a pleasure to deal with. He helped me with questions and kept me up to date and informed. Thanks to Charlie, my unpleasant flat tire experience became unexpectedly very pleasant. Great service department! And very nice looking dealership I might add! More

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Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More

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