Charles Gonzalez

They let me drive an unsafe car for years. I purchased my current jeep here it wasn't a great experience the service is even more lacking. But let me tell you how I found out that I was driving an unsafe jee current jeep here it wasn't a great experience the service is even more lacking. But let me tell you how I found out that I was driving an unsafe jeep. It was time to purchase a new car so I run down to herb chambers and what happens like most people no one greeted me and it seemed a challenge to get anyone to see you. Finally I stand and stare at a sales person until he finally decides to get up. There were no other customers it seemed pure laziness. I had checked the inventory so I knew that they had the jeep I wanted to see but they didn't seem to know anything about it and showed me a different one that I did not want. I went home and strangely there it was still listed in the inventory. I send a picture to him and he gives me a half hearted apology and says it's there. So I make an appointment to see the car, is it pulled around and waiting, no I have to sit there and wait while he does all the prep work. Fine I finally drive the jeep cherokee and it's ok nothing special but it is an upgrade from my current jeep but again strangely when I returned from my test drive this car was sold. Shady, shady and more shady. But of course they already found me another one it's just a little more expensive. Of course it is so I put down a deposit huge mistake I regretted this before I left the dealership driveway and had already determined to find something else. Does the sales person ever call me with the car details. If you think the answer is yes you have not been following along. No, of course he doesn't I text and it takes him more than two hours to get back to me and he still will not give me the mileage of the car. Shady!! So I tell him I'm done how can I get my deposit back he says he'll call and let me know, so we all know how that went add to this at least three other employees who for some unfathomable reason couldn't tell me how to get my deposit back. You should know that jeep did a trade in assessment and had serviced the vehicle a few months before. So you can by now understand my frustration level. But lets side step and look at how I learned my car was unsafe. So I find a different car that I love with one of Jeeps biggest competitors and I'm working with the dealership (very pleasant) and the man who assesses trade comes back and asks me about a noise the car has been making forever and I mentioned to jeep service on multiple occasion was a safety issue with my power steering. Great right if I hadn't been done before, this would have been insane to me. He basically tells me not to take it there and have it fixed and I could tell he didn't want them touching a car that they were going to have to deal with but asked me to be careful. Insane. Back to the original problem so still no one calls me about the check but even though I put a stop payment on the check it went through and now my hair is on fire. I call the dealership and finally talk to someone in charge who finally tells me they will cut me a check after I respond to everything he said with "Give me my money back" and he did to give this man who's name I didn't even care to know his credit. Was he polite or in anyway sorry or want to do anything to better the situation absolutely not. I've never seen a company work so hard to make you go elsewhere. I would never shop here have service here or buy another jeep. Please learn from my mistake avoid this place like it's a public bathroom, from sales to service it's all SHADY!!!! More

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Charlie and the team were fantastic! Thanks to Charlie Gonzalez my first experience leasing a Jeep Wrangler was extraordinary. Very very happy with him and the entire team at this dealers Thanks to Charlie Gonzalez my first experience leasing a Jeep Wrangler was extraordinary. Very very happy with him and the entire team at this dealership. He had the vehicle ready to go by the time I got there, was easy-going during the entire process and made the whole experience enjoyable. I would highly recommend him if looking for a new vehicle! More

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Charles is a top notch gentleman. Calm, knowledgeable and not pushy. Charles made sure we covered all potholes on our test drive to show how stable the Jeep was.Purchasing this jeep was pleasure. not pushy. Charles made sure we covered all potholes on our test drive to show how stable the Jeep was.Purchasing this jeep was pleasure. More

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Awesome experience at Herb Chambers Jeep! My experience at Herb Chambers Jeep was well beyond 5 stars. Working with Charlie and Lucas was an absolute pleasure. Together they worked to find the My experience at Herb Chambers Jeep was well beyond 5 stars. Working with Charlie and Lucas was an absolute pleasure. Together they worked to find the right Jeep Grand Cherokee for me and made the process smooth, seamless, and truly enjoyable. There was no stress! I went in to look at vehicles on a Friday afternoon and was driving my brand new Jeep off of the lot the following day! I highly recommend working with both Charlie and Lucas. They will find the best fit for you! More

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