Charles McClung
Charles McClung at Lima Auto Mall

Charles McClung

Finance Director

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
421 Reviews

Dealership Experience

5 yrs, 1 mo

4.9

421 Reviews

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421 Reviews of Charles McClung

September 06, 2025

Dealership Rating
Employee Rating

Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Dylan was very knowledgeable and helpful. Everyone was so nice at this dealership. Love my car! More

by tammy.busch
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Dylan Cook

Sep 07, 2025

Lima Auto Mall responded

Thank you, Tammy! We're delighted to hear about your positive experience with everyone at Lima Auto Mall. It's wonderful to know that you found Dylan to be knowledgeable and helpful. Enjoy your new car, and we look forward to seeing you again! Sincerely, The Lima Auto Mall Team

September 05, 2025

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I asked about a problem with my navigation system. Was told they would look at it. I don't know if they did. It's not on my receipt and no one from maintenance talked me, I just paid my bill to a cash More

by rmccollor14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Lima Auto Mall responded

Thank you for sharing your experience. We understand your concerns about not receiving clarity on the navigation system and the detail service expectations. At Lima Auto Mall, we aim to work within the available schedule and processes, and your feedback helps us see how communication around these services can be improved. If you’d like to review your recent visit further, please feel free to reach out directly. Your satisfaction is important to us, and we want to make sure you have a positive experience moving forward. Sincerely, The Lima Auto Mall Team

September 03, 2025

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Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
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Recommend Dealer
Yes
Sep 04, 2025

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 02, 2025

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Employee Rating

Great dealer no pressure to buy anything No pressure. Which Finance company to go to check my own credit union. More

by isaac462016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Dardio

Sep 02, 2025

Lima Auto Mall responded

Thank you for sharing your experience, Isaac! We’re glad to hear you felt no pressure during your visit to Lima Auto Mall and had the freedom to explore financing options that worked best for you. We appreciate your trust and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 01, 2025

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Employee Rating

Very helpful. Eriq was absolutely great. Didn’t realize the car we purchased didn’t have floor mats! Was very surprised at this. But overall, had a good experience More

by kflanery
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eriq Gibson , Josh Gaines

Sep 02, 2025

Lima Auto Mall responded

Thank you for your feedback! We’re glad to hear that you found our team helpful and that Eriq provided great service. We understand about the missing floor mats and appreciate you bringing this to our attention. We strive for a complete and satisfying experience at Lima Auto Mall. If you have any further concerns, please feel free to reach out to us. We hope to see you again soon! Sincerely, The Lima Auto Mall Team

August 29, 2025

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We had a great experience working with Brett Dardio from Lima Auto Mall. It was the quickest/easiest car purchase we ever had. We will definitely be returning for our next vehicle purchase. More

by s.farley1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Brett Dardio

Aug 29, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience working with Brett at Lima Auto Mall. It's fantastic to know that we made your car purchase quick and easy. We look forward to assisting you again for your next vehicle purchase! Sincerely, The Lima Auto Mall Team

August 10, 2025

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Employee Rating

Great service and easy to work with! They were very honest with me about everything! More

by Andrea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Storm Rister

Aug 28, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Andrea! We at Lima Auto Mall are thrilled to hear that you had a great experience and found our team easy to work with. Honesty is something we prioritize, and we're glad it showed in your interactions with us. Looking forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

August 07, 2025

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Employee Rating

As always, top notch service at Lima Auto Mall. This is the reason me and my family are repeat customers. I bought my 2009, 2017, and 2024 Chevy Traverse from there. My husband has bought all of hi More

by THOOKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Lima Auto Mall responded

Thank you for the glowing review! We're thrilled to hear that you and your family continue to choose Lima Auto Mall for your vehicle needs. Your loyalty, especially with purchases like your 2009, 2017, and 2024 Chevrolet Traverse, means the world to us. We look forward to serving you and your husband for many more years to come! Feel free to share your experience with others. Safe travels! Sincerely, The Lima Auto Mall Team

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