Charles Mitchell
Charles Mitchell at Joyce Honda

Charles Mitchell | Page 25

Asst. Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.7
274 Reviews
4.7

274 Reviews

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274 Reviews of Charles Mitchell

December 03, 2021

Dealership Rating
Employee Rating

They told me what I needed to get done would only take a few minutes to replace and it did. First time in a long time that I didn’t have to wait too long. They were very nice too. More

by KAYVS1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino , Dwight Phillips

November 29, 2021

Dealership Rating
Employee Rating

Thanks for the astronomical estimate for something that was not broken and that you claimed nneded to be replaced .Ill never buy or service a car with you again More

by TRKTRADINGLLC
Price
Recommend Dealer
No
Dec 01, 2021

Joyce Honda responded

When it comes to expensive repairs, it is human nature for people to believe that a less expensive repair is the correct resolution and that the more expensive quote was just trying to take advantage. Maybe that is true in some cases with some other companies, but not so in this case. Our diagnosis was based on strict use of the Honda diagnostic troubleshooting steps. This is a reliable procedure created by one of the greatest automotive companies in the world and we have no reason to second guess it. Yes, the symptom you experienced can be temporarily resolved by replacing a less expensive sensor. The cause of the problem is intermittent. And until the fault occurs again you will believe that replacing the sensor resolved your problem. But when the faut occurs again, and the new sensor recognizes the same fault as the old sensor, your Check Engine light will illuminate and you will more than likely have to replace the stretched timing chain. Sorry for the bad news. No hard feelings for the harmful survey. We are here to help in the future if you need us.

November 29, 2021

Dealership Rating
Employee Rating

Thanks for the estimate of 2400 hundred dollars for work that my car did not need. There was no need for a new timing chain .I had a reputable mechanic do a diagnostic and he told me i was being taken advan More

by TRKTRADINGLLC
Customer Service
Price
Recommend Dealer
No
Dec 01, 2021

Joyce Honda responded

When it comes to expensive repairs, it is human nature for people to believe that a less expensive repair is the correct resolution and that the more expensive quote was just trying to take advantage. Maybe that is true in some cases with some other companies, but not so in this case. Our diagnosis was based on strict use of the Honda diagnostic troubleshooting steps. This is a reliable procedure created by one of the greatest automotive companies in the world and we have no reason to second guess it. Yes, the symptom you experienced can be temporarily resolved by replacing a less expensive sensor. The cause of the problem is intermittent. And until the fault occurs again you will believe that replacing the sensor resolved your problem. But when the faut occurs again, and the new sensor recognizes the same fault as the old sensor, your Check Engine light will illuminate and you will more than likely have to replace the stretched timing chain. Sorry for the bad news. No hard feelings for the harmful survey. We are here to help in the future if you need us.

November 23, 2021

Dealership Rating
Employee Rating

Staff was very helpful in getting the job done which included ordering parts and arranging for a loaner More

by CORmod
Recommend Dealer
Yes

November 19, 2021

Dealership Rating
Employee Rating

Excelent service. Clean place. High level service they explain to me all procedures.. pics something different 🥳 More

by pmalagon76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Tevald

November 19, 2021

Dealership Rating
Employee Rating

The staff was very helpful and professional and explained what service was done and what service was needed in the future very well More

by travislacey2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 15, 2021

Dealership Rating
Employee Rating

Charles was very responsive and clear with his breakdown of what was performed and what is needed left to do. More

by BROC.LIBRA
Recommend Dealer
Yes

November 12, 2021

Dealership Rating
Employee Rating

Thank you mr Mitchell was extremely Professional courteous and friendly! Helped me understand some of my car features which was greatly appreciated all around a amazing service. More

by rdrauch77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Lloyd Wilson, John Lavelle , KELVIN ALFRED, Kathy Bernstein, Dwight Phillips, Ken Tevald

October 26, 2021

Dealership Rating
Employee Rating

Great dealership. Very friendly. Very professional. I will always take my car to this dealership it’s always in and out quick! More

by Darren S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Erik Matos, Eric Zacatenco, Lloyd Wilson, John Lavelle , KELVIN ALFRED, Dwight Phillips, Ken Tevald

September 27, 2021

Dealership Rating
Employee Rating

Service was quick and the staff was very knowledgeable. I would 10/10 recommend Joyce Honda. More

by OATAMANC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Erik Matos, Lloyd Wilson, John Lavelle , KELVIN ALFRED, Kathy Bernstein, Dwight Phillips, Jennifer Scioscia, Ken Tevald

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