Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
463 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

17 yrs, 11 mos

Industry Experience

39 yrs, 5 mos

4.8

463 Reviews

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463 Reviews of Charles Sebastian

June 28, 2025

Dealership Rating
Employee Rating

Always friendly, always on time. Quality is as expected. I haven’t had any xx from this service department which is refreshing. Just here is what you want/ need, our recommendations, More

by cwoodwardrnfa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 28, 2025

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

June 25, 2025

Dealership Rating
Employee Rating

Jarad was friendly and very efficient. I got out faster than I expected, so great job Lithia Jeep! More

by DGRE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Lithia Chrysler Jeep of Reno responded

We're glad to hear about your positive experience with our team. Thank you for choosing Lithia Chrysler Jeep of Reno.

June 15, 2025

Dealership Rating
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I have life time oil changes. 80,000 miles and Lithia has changed the oil every 5,000 miles no questions asked… Outstanding service More

by BMO52
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 15, 2025

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

June 10, 2025

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They always perform the best work and have amazing customer service. 10/10 will recommend to all my friends More

by MATHYOU7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 10, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 07, 2025

Dealership Rating
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I sent my car in because it kept dying on me. After the diagnostic and everything, I was told it was just the battery and nothing else was wrong. My car died again. I went to get a second opinion More

by il0016567
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Fernando and Jared

Jun 10, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 02, 2025

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Been a customer for 15+ years. Robert Black excellent sales person. Truly miss Charles Sebastian in service. He always kept my vehicles up to date. Trying to establish a new rela More

by IRWIN-WEBB
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Black

Jun 02, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 24, 2025

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Great service! They fit me in and quickly serviced my truck. Thank you again Ben !!! More

by j.jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

May 21, 2025

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Employee Rating

The best for all car repair. These guys are awesome and have been going there for years.! More

by Greg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason in repair is incredible!

May 21, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 19, 2025

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Employee Rating

Always a pleasant experience with the knowledgeable staff. Their level of professionalism is top tier! More

by nicoleyoung1st0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Jared

May 20, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience with Lithia Chrysler Jeep of Reno. We're glad our team's professionalism met your expectations.

May 16, 2025

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Employee Rating

Bought my jeep 5 years ago with you , I’m very happy with sales & service throughout the years. Thank you. More

by Mark Jorgensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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