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Charles Sebastian

Overview Reviews (499) Inventory (384)

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Charles Sebastian

Charles Sebastian | Page 25

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

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4.8

499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Overview Reviews (499) Inventory (384)

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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499 Reviews of Charles Sebastian

April 05, 2024

Dealership Rating

Employee Rating

Customer service was great, everyone is helpful and communicated with us. Nice showroom, we will return communicated with us. Nice showroom, we will return More

by davisfamily911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

April 05, 2024

Dealership Rating

Employee Rating

They always make sure my vehicle is properly cared for and provide me transportation when I need to leave it. Charlie is great with communication about what is needed with my vehicle. and provide me transportation when I need to leave it. Charlie is great with communication about what is needed with my vehicle. More

by Hhealy267

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Black

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Apr 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear Charlie is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 28, 2024

Dealership Rating

Employee Rating

I dropped the car off and did not have any expectations of it being done less than a week, but was called the next day. Another great experience with Charlie of it being done less than a week, but was called the next day. Another great experience with Charlie More

by hayes.liam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Jul 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, Liam, and for taking the time to leave us this wonderful feedback!

March 28, 2024

Dealership Rating

Employee Rating

Quickly fixed the small issue. Did the 30k maintenance. Charles Sebastian is great! Wholly recommend Charles and Lithia's Service Department Did the 30k maintenance. Charles Sebastian is great! Wholly recommend Charles and Lithia's Service Department More

by ray.redhills

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Jul 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, Ray, and for taking the time to leave us this wonderful feedback!

March 22, 2024

Dealership Rating

Employee Rating

Lithia and Charles Sebastian are always a 5 I count on them for my 2018 Jeep Grand Cherokee them for my 2018 Jeep Grand Cherokee More

by awflyer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Mar 24, 2024 -

Lithia Chrysler Jeep of Reno responded

At Lithia Chrysler Jeep of Reno, we're proud to be consistently reliable for your 2018 Jeep Grand Cherokee needs. We appreciate the high rating and applaud our team's good work. Thank you.

March 22, 2024

Dealership Rating

Employee Rating

Easy to schedule with and no attempt to upsell or sell unnecessary iservices that you don’t need unnecessary iservices that you don’t need More

by rayfrazer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Mar 24, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Ray! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 21, 2024

Dealership Rating

Employee Rating

Top place for car services and a friendly smile! Highly recommended, especially for honesty & expertise. Highly recommended, especially for honesty & expertise. More

by Tiger123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Mar 21, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 20, 2024

Dealership Rating

Employee Rating

I always appreciate customer service. That's what Charles does!! Servicing your car can be stressful at times. He's got great communication. That's what Charles does!! Servicing your car can be stressful at times. He's got great communication. More

by Lena05

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Mar 20, 2024 -

Lithia Chrysler Jeep of Reno responded

Lena, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Charles know if we can be of further assistance.

Mar 20, 2024 -

Lena05 responded

Thank you Charles for the great care and time you take with us!

March 13, 2024

Dealership Rating

Employee Rating

Prompt service and curtious Timeframe was prompt, calls for updates were good. Met expectations from rhe service department for updates were good. Met expectations from rhe service department More

by konettkbt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Mar 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 13, 2024

Dealership Rating

Employee Rating

My warranty concerns were thoroughly investigated and resolved to my satisfaction. Charles did a great job, setting expectations and keeping me updated. resolved to my satisfaction. Charles did a great job, setting expectations and keeping me updated. More

by Andy D

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Sebastian

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Mar 13, 2024 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you, Andy. Quality customer service is always our number one priority, and we're happy to hear that Charles met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

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