Charles Sebastian | Page 31

Back at Lithia I have been taking my 2004 Jeep Grand Cherokee to Lithia since we moved to Reno in 2007. We recently gave the 2004 Jeep to our daughter and bought a n I have been taking my 2004 Jeep Grand Cherokee to Lithia since we moved to Reno in 2007. We recently gave the 2004 Jeep to our daughter and bought a new Jeep Cherokee Latitude in Fernley. We tried the service department at Reno Dodge once for a tire issue but were not happy so I called up Charlie Sebastian and got my new Jeep into Lithia for its first oil change and tire rotation. Charlie found me the best deal on a two year service package with the option for a lifetime package (which was actually part of my original purchase agreement). I also noticed a sensor on my windshield that had appeared to have come loose. Upon investigation, the sensor was supposed to be permanently bracketed to the windshield and the only way to properly repair it is to replace the windshield. Charlie ordered the windshield and helped navigate the political xx to get my windshield. I will be a faithful Lithia customer as long as I own my Jeep, which could be for the rest of my life. Thanks Charlie! More

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Great Customer Service as Always Charles Sebastian was able to get me in right away, Repairs were made on parts that were in stock, Others parts have been ordered, Charles always pro Charles Sebastian was able to get me in right away, Repairs were made on parts that were in stock, Others parts have been ordered, Charles always provides excellent advice on needed repairs. He also advises me of future repairs so I can plan ahead due to my limited budget. I trust him with all my repair needs and would not consider going anywhere else for my repairs and maintenance. More

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Service Charlie has always taken great care of me since I bought my Jeep. He gets me in quickly anytime I need it serviced and he is always helpful with any q Charlie has always taken great care of me since I bought my Jeep. He gets me in quickly anytime I need it serviced and he is always helpful with any questions I have. Thank you for always going above and beyond to help me! More

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Why would you take your Jeep anywhere else? Super easy to schedule and drop off. There’s a shuttle if you can’t wait and the work is always trustworthy at a fair price. Super easy to schedule and drop off. There’s a shuttle if you can’t wait and the work is always trustworthy at a fair price. More

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What’s not to love? Fast, expert, plus a bonus of talking with Charlie Sebastian. I’m a customer for life both in service and sales. My next car will be a Jeep. Fast, expert, plus a bonus of talking with Charlie Sebastian. I’m a customer for life both in service and sales. My next car will be a Jeep. More

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Cherokee Service The service staff are very nice. Any questions that I have are answered ! I made an appointment and my Jeep was serviced and a recall repaired. This The service staff are very nice. Any questions that I have are answered ! I made an appointment and my Jeep was serviced and a recall repaired. This was done in a very timely manner. The service rep keep me informed on what was happening. I am always treated well by Charlie! More

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Charles Sebastian I highly recommend to all Jeep owners to take their vehicle to Mr. Sebastian in the service department. He is highly knowledgeable and understanding o I highly recommend to all Jeep owners to take their vehicle to Mr. Sebastian in the service department. He is highly knowledgeable and understanding of the needs and service requirements of your vehicle. He brings great credit to himself and to the service department. More

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Review of service department experiece I was completely satisfied with my experience with the service department. Charlie the service writer was a true customer service professional. He was I was completely satisfied with my experience with the service department. Charlie the service writer was a true customer service professional. He was very engaging and listened to my concerns and stated he would keep me informed as to the extent of services which might be needed to correct the mechanical issue. I must state he was true to his word. He called and communicated what needed to be done and how long it might take. With so many choices out there for service you are very lucky to have a service professional like Charlie in your service department because it will keep customers like me returning when vehicle service is needed. More

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Customer service great . Sales great. I told them what I was looking for and the trade. I think it took all of 20 minutes for the deal to be made. Charles in service has bee . Sales great. I told them what I was looking for and the trade. I think it took all of 20 minutes for the deal to be made. Charles in service has been great. More

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Incredible service rep We love Charlie. From the time I call to get the appointment, through check in and check out, he is a friendly, knowledgeable professional. Unlike oth We love Charlie. From the time I call to get the appointment, through check in and check out, he is a friendly, knowledgeable professional. Unlike other reps we have had, he never gets too busy to forget to call when the car is ready! He makes the experience pleasant! More

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