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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 30

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

January 11, 2024

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Employee Rating

This dealership does a great job servicing my vehicle, they are always professional, courteous and respectful of my time. More

by susiequk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Jan 12, 2024

Lithia Chrysler Jeep of Reno responded

Thanks, Susie, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

January 11, 2024

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Employee Rating

They did what i needed with no hitches or problems. I was satisfied with my experience. More

by bvarischetti
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Jan 11, 2024

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno!

January 09, 2024

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Employee Rating

Wonderful did service and completed everything on time! !! I'm very happy with the service team as they always try to please you!! More

by beverly.osko
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Jul 23, 2024

Lithia Chrysler Jeep of Reno responded

Beverly, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Charles met your service expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

January 02, 2024

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Employee Rating

Charles was helpful, professional and provided excellent customer service. The work was performed well and in a timely fashion. More

by L&W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce

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Jan 02, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear that Charles and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

December 31, 2023

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Employee Rating

Service department is great. Very kind and helpful. There for me always. Great job guys More

by PKS2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Rose, Robert Pearce, Ruben Camarena, Steven Harris

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Dec 31, 2023

Lithia Chrysler Jeep of Reno responded

Thank you for your kind comments regarding the Service Department at Lithia Chrysler Jeep of Reno. We appreciate having you as a customer and look forward to assisting with your vehicle's needs in future.

December 26, 2023

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Employee Rating

Terrible communication, unkind customer service, and incredibly unorganized. No part of my experience was enjoyable. More

by Paigepickel
Recommend Dealer
No

Other Employees Tagged: Charles Sebastian

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Dec 29, 2023

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 25, 2023

Dealership Rating
Employee Rating

I found Mr Sebastian to be unfriendly and not sympathetic to the need of the customer when dealing with hom over the phone. In person, was the similar rude experience even when communicating with his coworke More

by Petewaskiewicz
Recommend Dealer
No

Other Employees Tagged: Charles Sebastian

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Dec 29, 2023

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 24, 2023

Dealership Rating
Employee Rating

Excellent Jeep service always looks out for their customers. Always keeps me informed on any issues More

by Dtyoung5
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Dec 26, 2023

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

December 24, 2023

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Employee Rating

Great as always Charles always gives the best service everything is always quick And precise More

by Overthend
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Dec 26, 2023

Lithia Chrysler Jeep of Reno responded

Thank you for your review and kind words for Charles! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 23, 2023

Dealership Rating
Employee Rating

Very good Charlie is the best. He has taken care of me for years Thanks More

by JOE
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Dec 26, 2023

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review, Joe! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

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