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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 35

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

December 02, 2023

Dealership Rating
Employee Rating

Good I appreciate the service and didn't have any problems. That is all Thanks Again More

by jcone1983
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Dec 03, 2023

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2023

Dealership Rating
Employee Rating

The team is very knowledgeable and quick to get back to you. I feel like my vehicle is in good hands with them. More

by canaryandhart
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Dec 01, 2023

Lithia Chrysler Jeep of Reno responded

We're grateful for your confidence in us. We always aim to provide expedient responses and reliable service - we look forward to handling all of the future needs of your vehicle at Lithia Chrysler Jeep of Reno.

November 30, 2023

Dealership Rating
Employee Rating

Amazing, best customer care. They always find a way to make things happen. Fit me in. Will always be going back. 2nd jeep I have gotten from them. More

by royroy828
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Nov 30, 2023

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 30, 2023

Dealership Rating
Employee Rating

Excellent service. Always professional and friendly. Charles is the best Give him a Christmas bonus More

by bsooudi
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Nov 30, 2023

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 29, 2023

Dealership Rating
Employee Rating

As usual great work always doing great work Great customer service tells you what the car needs Thank you More

by mikekazzouh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2023

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback and rating of Lithia Chrysler Jeep of Reno. Your feedback on our work and customer service details is noted. Thank you for your continued patronage.

November 29, 2023

Dealership Rating
Employee Rating

Second time I've had to bring the jeep in after an oil change because of a leak. Not paying attention to detail and tightening the oil filter down. More

by GOOFYADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kenny Rose, Robert Black

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Nov 29, 2023

Lithia Chrysler Jeep of Reno responded

Hello, We take customer satisfaction very seriously. Please send us an email with your contact information, so we may discuss your experience with our Service Team regarding your recent visits for an oil change in further detail. Sincerely, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 27, 2023

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Employee Rating

They were very helpful in figuring out what the problem was and fixing it in a timely manner. More

by jennygossen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Lithia Chrysler Jeep of Reno responded

Jenny, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 26, 2023

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Employee Rating

Prompt and friendly service. Staff were very helpful and thorough in their explanation of service. More

by griffith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2023

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback. Our team at Lithia Chrysler Jeep of Reno strives to provide prompt and friendly service along with thorough explanations. We look forward to serving you again in the future.

November 26, 2023

Dealership Rating
Employee Rating

Friendly staff and good communication. Friendly staff with good communication. They were attentive to all customers. More

by reversepsych
Recommend Dealer
Yes

Other Employees Tagged: Charles Sebastian

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Nov 26, 2023

Lithia Chrysler Jeep of Reno responded

We appreciate the kind words regarding our attentive team at Lithia Chrysler Jeep of Reno. Your satisfaction is important to us. Thanks for sharing your experience with others.

November 24, 2023

Dealership Rating
Employee Rating

Charles Sebastian is super helpful. Dealership service is well organized. On time and professional service. More

by fjk2cf
Recommend Dealer
Yes
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Nov 24, 2023

Lithia Chrysler Jeep of Reno responded

We appreciate your positive comments on the organized dealership service and professional punctual assistance at Lithia Chrysler Jeep of Reno. It was our pleasure to be there for you, thank you.

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