Charles Suter
Charles Suter at Don Ayres Honda

Charles Suter | Page 7

Service Advisor

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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202 Reviews

Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.

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202 Reviews

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202 Reviews of Charles Suter

January 22, 2021

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Chuck is always very nice to work with. He keeps me up to date on things that should be done to the car. Excellent service!! More

by Mmilholland53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 22, 2021

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Chuck epitomizes what I want in a services advisor. Fair, honest, personable, and knows my car far better than I do. Always done right and always on time. More

by jbkeller60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 01, 2021

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Chuck Suter is the reason we keep coming back to Honda, he’s friendly, respectful and knowledgeable. The service dept and the work is exceptional. More

by Cindy
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 15, 2020

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I always talk with Chuck Suter and I trust him to do what should be done and not to do what don’t need to. More

by Mihnen46
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Friendliness
Price
Recommend Dealer
Yes

December 13, 2020

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Was excellent. Everything was explained to me and done in a timely manner! I have had my CRV since 2013 and it still runs great! More

by deventer1957
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Friendliness
Price
Recommend Dealer
Yes

December 13, 2020

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We like our 2016 Honda Pilot. What we do not like is the fact that apparently Honda no longer provides a service manual with their vehicles. We have no easy/quick way of knowing 1) what the service history More

by DEWESTRICK
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Friendliness
Price
Recommend Dealer
Yes

December 05, 2020

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I have been going to Don Ayers Honda for 20 years for service & have bought 3 cars from this dealership. They always provide quality service. More

by Jen
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Friendliness
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Recommend Dealer
Yes

November 25, 2020

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The company was very accommodating to ensure my safety concerns due to the pandemic. They were right on schedule and serviced my car in a timely manner. More

by lindamere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The female who arranged my service

November 25, 2020

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We have always taken our cars to Don Ayres for service. We met Chuck Sutter soon after. He is a fantastic service rep. He explains things to me about the care of my car. More

by angelaseiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2020

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Chuck always does a great job, informative with what service our vehicle's need. Service Dept. always does a great job with our vehicles. We always feel like we get the VIP treatment at Don Ayres Honda. More

by CRVRidgeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baney

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