Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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Write a Review202 Reviews of Charles Suter
December 13, 2020
We like our 2016 Honda Pilot. What we do not like is the fact that apparently Honda no longer provides a service manual with their vehicles. We have no easy/quick way of knowing 1) what the service history fact that apparently Honda no longer provides a service manual with their vehicles. We have no easy/quick way of knowing 1) what the service history of our vehicle has been, 2) what services need to be done in the future. When asking about this in the past, the answer has been either 1) it is all online or 2) we will tell you. This is not acceptable to us and will surely influence the decision of the next next new vehicle we buy. More
November 25, 2020
The company was very accommodating to ensure my safety concerns due to the pandemic. They were right on schedule and serviced my car in a timely manner. concerns due to the pandemic. They were right on schedule and serviced my car in a timely manner. More
Other Employees Tagged: The female who arranged my service
November 25, 2020
We have always taken our cars to Don Ayres for service. We met Chuck Sutter soon after. He is a fantastic service rep. He explains things to me about the care of my car. We met Chuck Sutter soon after. He is a fantastic service rep. He explains things to me about the care of my car. More
November 20, 2020
Chuck always does a great job, informative with what service our vehicle's need. Service Dept. always does a great job with our vehicles. We always feel like we get the VIP treatment at Don Ayres Honda. service our vehicle's need. Service Dept. always does a great job with our vehicles. We always feel like we get the VIP treatment at Don Ayres Honda. More
Other Employees Tagged: Shawn Baney

