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Charles Suter
Refer Me
198 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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198 Reviews of Charles Suter
October 30, 2020
We are very satisfied with Don Ayers. Our service tech, Chuck, is very helpful and listens to what our concerns are. We know we are in good hands with Chuck! Chuck, is very helpful and listens to what our concerns are. We know we are in good hands with Chuck! More
by rosslinn
Helpful 
October 05, 2020
This is my 3rd new Honda from Don Ayres. I will continue to shop at Don Ayres for all my vehicle needs. From sales to financing to service, they have gotten to know me and my needs. I appreciate all the car to shop at Don Ayres for all my vehicle needs. From sales to financing to service, they have gotten to know me and my needs. I appreciate all the care they put into building a trusting relationship. More
by Jennrob8
Other Employees Tagged: Andy Hitzemann, Anthony Russett
September 17, 2020
Shawn Baney was very courteous and professional. He has called to follow up to see how we liked our new car and if we had any questions. called to follow up to see how we liked our new car and if we had any questions. More
by Honda3
Other Employees Tagged: Shawn Baney , Joe Gates
September 01, 2020
Matt did an excellent job with the sale of my 2011 CRV. Thanks for your help and everything else you did along the way. Jim Hirschbiel Thanks for your help and everything else you did along the way. Jim Hirschbiel More
by jameshirschbiel
Other Employees Tagged: Caleb Craun, Jon Walker, Matt Walker , Bill Hulwick
August 12, 2020
Superior service has always! Been a customer for over 10 years!! We always recommend Don Ayres to our family and our friends. Customer for life. years!! We always recommend Don Ayres to our family and our friends. Customer for life. More
by Renee
Other Employees Tagged: Rick Squires, Jon Walker, Travis Herbst
August 11, 2020
Always done first time, on time, and reasonable price Doug runs an incredible service department. Never spend more than what the car truly needs. the team knows there stuff and gets it done right. I have Doug runs an incredible service department. Never spend more than what the car truly needs. the team knows there stuff and gets it done right. I have total confidence in Charles Suter recommending what is needed and not needed. More
by jbkeller60
August 10, 2020
Minor repair under warranty Took the vehicle in for repair of the rear window. The service person indicated that there were also some updates to be done on the car. All the wor Took the vehicle in for repair of the rear window. The service person indicated that there were also some updates to be done on the car. All the work was completed in the anticipated time frame. More
by stan
August 10, 2020
Chuck, in the service department has been extremely helpful and accommodating. We are from out of town and he does his very best to make sure our service work is done promptly and in a timely manner. helpful and accommodating. We are from out of town and he does his very best to make sure our service work is done promptly and in a timely manner. Shawn Baney has been very helpful and professional to accommodate our needs and answer our questions. Thanks to Honda for your excellent service! More
by Diane
Other Employees Tagged: Shawn Baney
August 08, 2020
Great customer service! I always feel that they treat customers like family, and not just a way to make money! Service is fast and I've never felt they were trying to sell unnecessary repairs! customers like family, and not just a way to make money! Service is fast and I've never felt they were trying to sell unnecessary repairs! More
by Travelingfools
July 29, 2020
Personal and efficient. I have always been satisfied with the service and parts department, Instructive, informative and not pushy with service opportunities. Trustworthy and I have always been satisfied with the service and parts department, Instructive, informative and not pushy with service opportunities. Trustworthy and helpful. Easy to deal with and accommodating.Some really outstanding service minded staff that do a great job getting to know you as a customer. Personal and yet professional. More
by brizel59
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Derek Berhalter, Pete Ort
