Dealer Reviews
Cars for Sale
Dealer Log In
Charles Williams
236 Reviews
236 Reviews
Write a Review
237 Reviews of Charles Williams
February 08, 2019
Service Center I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shiftin I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shifting hard, fuel injectors had a recall. Was told I could bring it in Friday but may not get to it. Leave it Saturday still may not get to it, and maybe Monday. Monday Alyson contact me before I went back to Charleston and said bring it in and they would top it off and run a diagnostic inspection. Stayed in the service bay for 2.5 hours. I called Alyson twice no return. I reached Charles and told him to just top it off. He did and told me about the recall. Kinda disappointed with GMC customer service and the fact that I paid over 70K for my truck w/ 8,000 mile on it, and it needs to be in the shop constantly! However I can’t get anyone to take the issue seriously! Brad M. Semper Fi, More
by Bmeister22
Verified CustomerOther Employees Tagged: Phillip Towns , Brad Gillespie, Alyson Johns
February 07, 2019
Cadillac SRX My services writer was great he keep my car until he determined what the problem was and was able to have my Caddy repaired the Mechanic did a great j My services writer was great he keep my car until he determined what the problem was and was able to have my Caddy repaired the Mechanic did a great job also. Thanks for the great services Mr. G More
by Gmcjr
February 07, 2019
Great service I could not be happier with the service provided by the dealership and service personnel. The last ten vehicles I have purchased have all been service I could not be happier with the service provided by the dealership and service personnel. The last ten vehicles I have purchased have all been serviced by this professional team. More
by TAGRELIUS
February 04, 2019
Repair xxx The Severs Tech was very knowable of my problem the mechanic worked until they found the problem. The overall experience was great I will bring my car The Severs Tech was very knowable of my problem the mechanic worked until they found the problem. The overall experience was great I will bring my car back for Services next time More
by Gmcjr
February 03, 2019
Third time in the shop for exhaust smell We have taken my 2016 Yukon Denali twice for a strong exhaust smell in the cabin. This last time it was there for four days. The technicians can’t sme We have taken my 2016 Yukon Denali twice for a strong exhaust smell in the cabin. This last time it was there for four days. The technicians can’t smell the smell and the refuse to physically inspect the vent system. We drove it off the lot smelling it and have smelled for the last three days. No repair was performed and there has been no acknowledgment of the problem. This is not just a nuisance. It is hazardous to our health. More
by almondpm
Other Employees Tagged: Phillip Towns , Brad Gillespie
January 31, 2019
Fast and courteous Charles was our rep and he did a great job of explaining everything and making the process smooth. Our last experience was not ideal, but this one was Charles was our rep and he did a great job of explaining everything and making the process smooth. Our last experience was not ideal, but this one was. We were in and out in an hour and we were pleased. The only complaint I have is that the TV in their waiting area is terrible. Grainy and sounds terrible. Would go a long way to enhance the experience to get it fixed. More
by Godseygreg
January 30, 2019
Great service Mr. Charles Williams have given me excellent service every time I've brought my 2012 Buick LaCrosse in. He remains to be courteous and helpful to the Mr. Charles Williams have given me excellent service every time I've brought my 2012 Buick LaCrosse in. He remains to be courteous and helpful to the issues that I have. It's always nice to know you can still get good service in this day and time. I hope nothing changes with the service you provide. Keep service representatives that are true and sensitive to the customers. Customers are the people that makes a growing and prosperous business. More
by E. Davis 623
January 24, 2019
Good service We appreciate Sue Oertle for her help in getting our appt and Charles Williams in service Dept who had our work doe. We would most certainly recommend We appreciate Sue Oertle for her help in getting our appt and Charles Williams in service Dept who had our work doe. We would most certainly recommend Masters/GMC Buick to anyone looking for another car. Thank you for our great service. Sincerely, Guy Able More
by Mable
Other Employees Tagged: Sue Oertle
January 22, 2019
Friendly and fast Friendly, explain everything they were doing . the wait was not long.the cost I thought was a little too high other than that every thing was great Friendly, explain everything they were doing . the wait was not long.the cost I thought was a little too high other than that every thing was great More
by Marie45
Other Employees Tagged: Gene Baxley
January 18, 2019
Express Oil Change 2 hours and 15 mins is too long for an oil change! What is the purpose of making an appointment? Could understand if this was the first time but this 2 hours and 15 mins is too long for an oil change! What is the purpose of making an appointment? Could understand if this was the first time but this happens every time and is an ongoing issue with this Dealership More
by Jrasmus
Dealership Inventory (212 Vehicles)
