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Charles Williams
200 Reviews
200 Reviews of Charles Williams
December 14, 2018
Nitrogen in tires, unlock screen, and help hooking up Blueto Charles was Very helpful, he had battery checked to find a dead cell. Replaced battery under warranty. Then as very busy as he was he helped me hook Charles was Very helpful, he had battery checked to find a dead cell. Replaced battery under warranty. Then as very busy as he was he helped me hook my new phone to the Bluetooth in car. What a happy day for me. Thanks again Charles. More
by Dkpow614
Verified Customer
December 14, 2018
Very good service Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recomm Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recommend your service department. More
by JUDYCOOLIDGE
December 14, 2018
Car repair My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right at closing due to smoke coming from under hood. They took it in and had diagnosis the next day. More
by RKEY
Other Employees Tagged: Phillip Towns
December 12, 2018
No work done in 3 days My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did not work 2) Right trailering camera stopped working 3) Trailering cameras intermentently work in reverse When I picked More
by gatech01
December 11, 2018
Service The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for servic The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for service, More
by Kemp 59
December 11, 2018
Car Service David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. More
by Doing it
Other Employees Tagged: David Truitt
December 07, 2018
Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the car back and the air worked great, however a few days later we notice issue with the backup camera every so often. I was planning to take it back then receive a call from a lady asking if I still need my part? When I asked what part she stated something to do with the backup camera. Haven’t been back I will take the car somewhere else to get the rest of this warranty work done. It will cost me $100 to take it elsewhere but it’s totally worth it. Careful when using these folks! More
by DowdTimm
Other Employees Tagged: Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings, Porsha Cox , Not sure who we worked with, but it was terrible.
December 07, 2018
Master Buick GMC Augusta, GA New car purchase It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of wi It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of with the customer service being prioritized. I would like to give a huge thank you to the staff especially Sue Oertle, new car sales consultant who devoted her expertise and time to my family. We are completely satisfied with this dealership, sales team and service department and will definitely recommend it to our family and friends. Well done Master Buick GMC of Augusta, GA! More
by Retailtherapist
Other Employees Tagged: Wade Hooker, Sue Oertle, Bernard Hughes, Keith Stone , Mike Harper
December 06, 2018
Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten great service and the prices are reasonable, sometimes better than places we’ve used in the past. Thanks again and we’ll see y’all soon!! More
by Jam
Other Employees Tagged: Sue Oertle, David Truitt, Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings, Porsha Cox
December 06, 2018
Recall Service Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in ever Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in every respect. In and out in an hour. More
by WELLSGF
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