Charlie McFadden | Page 11

Best service experience ever. I get video service updates and know exactly when my car is ready. Every one is courteous and helpful. I get video service updates and know exactly when my car is ready. Every one is courteous and helpful. More

by DLISKOV7 Verified Customer Verified Customer

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The service at that dealership is outstanding. Everyone in my family (the four of us) have cars from there and will be getting new ones from there when needed. They take care of you; Everyone in my family (the four of us) have cars from there and will be getting new ones from there when needed. They take care of you; More

by DLISKOV7 Verified Customer Verified Customer

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Best buying experience I have ever had. Treated me far better than any dealership I have been to this year. Loved my time there. Treated me far better than any dealership I have been to this year. Loved my time there. More

by fmarmero Verified Customer Verified Customer

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Very profession team with excellent customer focus! From the appointment to completion of my service, they made it easy on me/ which I greatly appreciate. From the appointment to completion of my service, they made it easy on me/ which I greatly appreciate. More

by Jlanselmo1964 Verified Customer Verified Customer

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Funny thing is that I was attempting to purchase a vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again. No more than two weeks later I worked with a salesperson named Bridget to get a deal worked out for a trade on an 2017 Audi Q7 and the purchase of a 2023 Audi Q8. The dealership didn’t have the Q8 with the featured that I needed, so they found one at a nearby dealership and made a dealer trade. The day before I was scheduled to pick up my new vehicle, we began to do finances (remotely) and I was not longer doing a trade and mentioned that I qualified for an Audi friends and family discount. The communication with the sales agent stopped, and I immediately got a call from the sales manager Charlie McFadden- sales manager Wyoming valley Audi. Charlie aggressively stated that he will not be honoring my discount and would like to know where I got the discount letter from, because I should have have one. I mentioned that I had a friend/family that works for Audi corporate and I qualify for the discount. He again, aggressively stated that the deal was done and that he already quoted me numbers and was not willing to sell the vehicle with the discount, because he wouldn’t be making money. He said he stood to lose 3000 on the deal and that it wasn’t worth it for him. I mentioned that he would be losing more than that because as a customer I spent more than 3000 on service alone in that dealership in 2022. So hearing this news and having already grown attached to the vehicle that I was purchasing I asked if he was willing to tell me where the vehicle was, so that I could contact that dealer and get the vehicle from them. He refused and said “since you’re not buying from me, why should I help you?” After trying to deescalate the situation and 3 phone calls later, Charlie stated he would tell me where the vehicle was only if I told him the name of the individual who gave me the discount letter. I complied and he reluctantly complied. He then call Audi corporate to search for the person who gave me the code. Lucky for him he was unsuccessful. I called Audi corporate and filed a formal complaint and I also contacted the dealership to make a formal complaint. I drove two hours and I was able to get my vehicle the next day, but I will never return to Wyoming Valley Audi, and I will never give them a penny more of my business. Well maybe I will stop by to show Charlie my new car. I think Charlie was upset that I didn’t let him take advantage of my by basically giving him my vehicle in a trade, when I took the trade off the table. Then I had a discount on top of that. Charlie is just not a good person when it comes to dealing with people and customer service. I recommend driving 2 hours and Scott Mayo at Audi Warrington. You will get better service and have an overall better experience. The sales manager Steve Geissler was instrumental in getting the vehicle released from Wyoming Valley Audi and getting to ready to be some the very next day. When I called Audi Warrington and spoke to Steve, and explained the situation. He said “I’ll honor it, I’m sorry you had to deal with this situation but please give me the opportunity to earn your business!” And he got it! More

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This dealership rises above its competition by providing excellent service from the very top of management to its financing and sales staff. General Manager Steve Ubaldini and General Sales Manager, Charli excellent service from the very top of management to its financing and sales staff. General Manager Steve Ubaldini and General Sales Manager, Charlie McFadden have sold me dozens of cars over the years but this last experience in purchasing my 2023 Audi TT Coupe, was the best by far. The entire process from selection to leaving the dealership took a total of about 2 hours. Both Steve and Charlie know me by name and always give me a great deal. This purchase was no exception. Mitch Kotarski provided an exceptional finance experience and last but not least, Salesperson Curtis Maleninsky made sure that he explained every facet of the car to me and made sure all systems and options were operational. My experience was phenomenal. I would give this dealership and the above individuals 10 stars if I could! More

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It's a great team at Audi Wyoming Valley offering the best AWD cars on the market! best AWD cars on the market! More

by JOEFISRACING Verified Customer Verified Customer

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Great experience, as always with Audi Wyoming Valley. I will be a return customer for my next purchase. I will be a return customer for my next purchase. More

by MFMORAN Verified Customer Verified Customer

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Great experience ! !! Mr Garcia was very pleasant and professional. I would recommend him to anyone. The manger, Charlie, and Steve were excellent to deal with. !! Mr Garcia was very pleasant and professional. I would recommend him to anyone. The manger, Charlie, and Steve were excellent to deal with. More

by RPT54 Verified Customer Verified Customer

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John always does an amazing job of coordinating my service! Fast, reliable, and well done! service! Fast, reliable, and well done! More

by AL.NEUNER Verified Customer Verified Customer

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