Charlie McFadden
Charlie McFadden at Audi Wyoming Valley

Charlie McFadden | Page 6

General Manager

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
156 Reviews

Dealership Experience

28 yrs, 11 mos

Industry Experience

28 yrs, 11 mos

4.9

156 Reviews

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156 Reviews of Charlie McFadden

May 10, 2024

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Employee Rating

Everyone at Audi Wyoming Valley was very helpful and friendly. They scheduled an appointment for service that fit my schedule and kept me up to date with all of my service needs. I was given a beautiful More

by KATHYO17
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everyone at Audi Wyoming Valley was helpful and friendly, and that we were able to accommodate your schedule for service. Providing a beautiful loaner car and keeping you informed about your service needs are priorities for us, so we're glad to hear that you appreciated those efforts. It's great to know that you felt informed about your service options and recommendations, and that our service manager thoroughly explained everything to you upon pickup. We take pride in delivering clean vehicles after service, and we're delighted that your Audi came back even cleaner than before. Thank you for recommending us, and we look forward to serving you and others in the future!

May 07, 2024

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Everyone was so accommodating and helpful. A great dealership! I love my new vehicle. Awesome! More

by CRAIGP1230
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Recommend Dealer
Yes

Other Employees Tagged: Troy Craig, Joe Brennan, George Miick , Mitch Kotarski

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at our dealership. Our team works hard to ensure that every customer feels welcomed and supported throughout their car-buying journey. It's fantastic to hear that you're loving your new vehicle! If you ever need anything in the future, don't hesitate to reach out. We're always here to help. Safe travels and enjoy your new ride!

May 05, 2024

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Randy was incredible. So great to work with . He went above and beyond to make my experience flawless. More

by 570TATTOOINGCO1
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that Randy provided you with such an exceptional experience. Going above and beyond is what we strive for here, and it's wonderful to know that Randy was able to make your experience flawless. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future!

April 30, 2024

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I found Audi Wyoming to be very service oriented! Very professional pleasant with the goal of making sure that their customer is taking care of! More

by moshe1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Goas, Joe Brennan

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us at Audi Wyoming Valley! Your words truly made our day, and we couldn't be happier to hear that you found our team to be service-oriented, professional, and pleasant. Ensuring our customers feel valued and well-taken care of is always our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations. At Audi Wyoming Valley, we strive to create a welcoming and accommodating environment where every customer feels respected and appreciated. Your satisfaction is what drives us, and we're delighted to hear that our efforts resonated with you during your visit. We understand that exceptional service is about more than just completing a transaction; it's about building relationships and exceeding expectations. Your feedback serves as motivation for us to continue delivering top-notch service and upholding the standards of excellence that Audi Wyoming Valley is known for. We genuinely appreciate your trust in us and your kind words. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your Audi ownership experience remains nothing short of exceptional. Thank you once again for choosing Audi Wyoming Valley. We look forward to welcoming you back and providing you with another outstanding experience in the future!

April 29, 2024

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The best dealer they answer all my questions and fast service and polite from the beginning of the day the I pick up my car thanks guys …. More

by D.J.2005
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you very much for taking the time to share your experience with us at Audi Wyoming Valley! We are thrilled to hear that you had such a positive interaction with our team and that we were able to meet your expectations. It brings us immense joy to know that we were able to provide you with prompt and courteous service from the moment you arrived until the moment you drove off in your new car. Ensuring our customers feel valued and supported throughout their entire dealership experience is something we take great pride in. Your kind words about our team's responsiveness and willingness to address all your questions are truly appreciated. We strive to create an environment where every customer feels comfortable asking anything they need to make an informed decision about their vehicle purchase. We are delighted that you chose Audi Wyoming Valley for your automotive needs, and we sincerely thank you for your trust and confidence in us. Please know that we are always here to assist you with anything you may need in the future. Once again, thank you for your glowing review! We look forward to serving you again soon and continuing to exceed your expectations.

April 25, 2024

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Their service is superior. They are welcoming and eager to please. The staff is courteous and knowledgeable. More

by bwilliams45
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Recommend Dealer
Yes

Other Employees Tagged: Troy Craig , Kyle Osterhout

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our service at Audi Wyoming Valley to be superior. Providing exceptional service is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations. We take great pride in creating a welcoming environment for all our customers, and it's fantastic to hear that you felt welcomed during your visit. Our team strives to make every interaction memorable, and your feedback reaffirms that we're on the right track. Your compliments about the courtesy and knowledge of our staff mean a lot to us. We believe that being courteous and knowledgeable are essential qualities in providing excellent service, and we're thrilled that you found our team to possess these attributes. At Audi Wyoming Valley, we are committed to continuous improvement, and your feedback serves as motivation for us to keep raising the bar. If there's anything specific you appreciated about your experience or if there are areas where you think we can enhance further, please don't hesitate to let us know. Your insights are invaluable to us. Once again, thank you for choosing Audi Wyoming Valley. We sincerely appreciate your patronage, and we look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us anytime.

April 20, 2024

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I was very satisfied with the way you handled the sale of my the car More

by fkodra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig, Joe Brennan, George Miick , Mitch Kotarski

May 22, 2024

Audi Wyoming Valley responded

Thank you very much for taking the time to share your positive experience with Audi Wyoming Valley. We are thrilled to hear that you were satisfied with the sale of your car and that we were able to meet your expectations. Ensuring a seamless and satisfactory car sale experience is always our top priority, and it's gratifying to know that our efforts have made a difference for you. We pride ourselves on providing exceptional customer service and making the car buying process as smooth and enjoyable as possible. Your satisfaction is a testament to the dedication and hard work of our team here at Audi Wyoming Valley. We strive to uphold the highest standards of professionalism and integrity in all of our interactions with customers, and we are delighted that you felt well taken care of throughout the process. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We are here to help in any way we can and look forward to serving you again in the future. Thank you once again for choosing Audi Wyoming Valley. We truly appreciate your business and the opportunity to assist you with your car sale.

April 17, 2024

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Great attention to detail. Made the sales process easy and not drawn out. I have already recommended new clients to this dealer. More

by OMEGA_910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig, Joe Garcia

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to leave such a glowing review of your recent experience with us at Audi Wyoming Valley. We're thrilled to hear that you found our attention to detail to be top-notch and that your sales process was both seamless and efficient. Our team takes great pride in ensuring that each and every customer feels valued and supported throughout their journey with us. It's fantastic to know that we were able to meet your expectations and make your car-buying experience a positive one. We greatly appreciate your recommendation of our dealership to others. There's no greater compliment than knowing that our customers trust us enough to refer their friends and family to us. Rest assured, we'll continue to uphold the standards of excellence that you've come to expect from Audi Wyoming Valley. Should you or any of the new clients you've recommended have any questions or require further assistance, please don't hesitate to reach out. We're always here to help in any way we can. Once again, thank you for choosing Audi Wyoming Valley. We look forward to serving you and your referrals for many more years to come.

April 03, 2024

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Never bought a car this easy, personnel very knowledgeable and caring. The process very smooth. Thank you More

by CMACSIE
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Recommend Dealer
Yes

Other Employees Tagged: Troy Craig, Joe Garcia , Mitch Kotarski, Bridget Walsh

Apr 03, 2024

Audi Wyoming Valley responded

We're glad to know that your car-buying experience at Audi Wyoming Valley was smooth and easy! Our team is always here to provide knowledgeable and caring service. Thanks for the positive feedback!

December 03, 2023

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The showroom was clean and the sales staff was friendly and pleasant and knowledgeable of their cars More

by SHIMKOL
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia , John Strobel

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