Chase Whaley | Page 3

I am not satisfied with my purchase of a Certified 2021 Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" process was not done at all or was improperly done. I first saw the vehicle on 3/1. The vehicle was advertised online but not washed, inspected, or ready for sale. The sales lady did disclose a dent.  After I saw the vehicle, I asked the sales lady to let me know when the vehicle would be certified, washed, etc. She never did, but I went there a week later to see the vehicle. I did not purchase the vehicle that day, as they wouldn't budge on price. I examined the vehicle fairly well, but I didn't notice the fine scratches in the bright sunlight. I did end up purchasing the vehicle a week later, at the same price because they wouldn't budge on price. At that time, I didn't inspect the vehicle closely as the sale lady was in a hurry for an appt. When I took the vehicle home, I immediately noticed the vehicle had 1000's of fine scratches all over the vehicle that are not very visible in sunlight, but very visible in artificial/white light. I immediately took it back the next day. My goal was to return the vehicle because as a CPO I had a 3 day, 150 mile option to return it. I told the manager that I wanted a permanent solution (or return the vehicle), not a temporary one. However, when I received the vehicle back at my home, all they had done was polish it. The scratches were still there. I do appreciate the polish, but I was looking for a permanent solution. . I suspect they were simply buying time waiting for the 3 days return period to end. I checked with a former sales team member from the most respected car dealer in Dallas and a large Collision body shop. Both the contacts indicated that even though it is a used vehicle, most large/ethical car dealerships should have disclosed the scratch marks, just as the sales lady disclosed the dent in the vehicle. If the vehicle was 7-8 years or older it would not be an issue, but for a Certified vehicle under 3 years old this should have been disclosed. They said if it was not disclosed the dealer should fix the issue permanently or provide some kind of restitution. I also told them that the remote gave me the "Replace battery" warning when I first entered the vehicle on 3/1 and stopped working a few days after I purchased the vehicle. They questioned the certification process and whether all steps were completed? They said that the certification process was either not done or improperly done. I did notify both the sales lady and the manager about the remote battery, but they didn't fix it. My final request to James Wood was for a refund of some kind, but they refused. If I were James Wood, I would have done one of the 4 items for a "Certified" vehicle. 1.) Returned car 2.) Repainted car 3.) Exchange vehicle 4.) Offer a discount of at least a 1000. Thanks for reading my review! More

by keithc70 Verified Customer Verified Customer

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James Woods Auto Park is top notch! They take care of their clients and go the extra mile to ensure that you never leave unsatisfied. Thank you Chase, Chris, and the whole crew!!!! They take care of their clients and go the extra mile to ensure that you never leave unsatisfied. Thank you Chase, Chris, and the whole crew!!!! More

by Nicki Mason Verified Customer Verified Customer

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Chase and Wendi are friendly and honest and amazing to work with. James Wood of Denton has my business as long as they are there! work with. James Wood of Denton has my business as long as they are there! More

by Wearemaui Verified Customer Verified Customer

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Best dealership in north Texas to buy and service a new vehicle!!! Thank you Chris, Chase, and Mike. vehicle!!! Thank you Chris, Chase, and Mike. More

by Jhailey2 Verified Customer Verified Customer

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Chris, chase and Sheldon made the whole process simple and easy!! The next car I buy I will be coming back!!! thanks guys!! Love my new truck!! and easy!! The next car I buy I will be coming back!!! thanks guys!! Love my new truck!! More

by shayclark87 Verified Customer Verified Customer

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Fantastic job! This is my 4th transaction and the dealership is amazing to work with. Well worth the drive north! Dee Ann is outstanding!! This is my 4th transaction and the dealership is amazing to work with. Well worth the drive north! Dee Ann is outstanding!! More

by stephenH Verified Customer Verified Customer

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Awesome personnel, service, selection, and facilities. Informative and willing to research for answers and low decision pressure. Informative and willing to research for answers and low decision pressure. More

by mwhaley1 Verified Customer Verified Customer

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Katie W. went above and beyond to help my wife and I purchase a Yukon! I highly recommend James Wood and Katie. They are honest and transparent. Thanks again, went above and beyond to help my wife and I purchase a Yukon! I highly recommend James Wood and Katie. They are honest and transparent. Thanks again, Katie! More

by kobyshort22 Verified Customer Verified Customer

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Used internet sales and it was very fast and efficient. Once I agreed upon a vehicle, I went to pick it up, very painless! Once I agreed upon a vehicle, I went to pick it up, very painless! More

by rogerpatricktx Verified Customer Verified Customer

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They did a great job repairing my car. looks like new. Good communication all along the way. The body shop personnel were top notch. Appreciate the good job! looks like new. Good communication all along the way. The body shop personnel were top notch. Appreciate the good job! More

by phill7 Verified Customer Verified Customer

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