Chelsea Norton
Chelsea Norton at Nucar Nissan of Allentown

Chelsea Norton | Page 17

Warranty Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

not yet
rated
249 Reviews
not yet
rated

249 Reviews

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249 Reviews of Chelsea Norton

October 13, 2021

Dealership Rating
Employee Rating

The team at Rothrock are always on top of your priorities. They have A great staff that is always on top of their game. More

by Michaelpbeauchamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Nucar Nissan of Allentown responded

Thank you for the kind words!

October 09, 2021

Dealership Rating
Employee Rating

Reliable staff and a decent selection of cars. I would recommend to family and friends to buy here More

by tglide11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Oct 12, 2021

Nucar Nissan of Allentown responded

Thank you so much for this amazing feedback and recommendation of Rothrock Motors. We hope to work with you and your family and friends in the future. Thank you and take care.

September 23, 2021

Dealership Rating
Employee Rating

Great dealership! Easy drop off and work completed same day. Very clean shop recommended them, More

by JASONW206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Nucar Nissan of Allentown responded

We appreciate the recommendations and kind words!

September 19, 2021

Dealership Rating
Employee Rating

Always great service and great people. And decently priced. I bring all of my vehicles to Rothrock Nissan More

by PA Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Nucar Nissan of Allentown responded

We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

September 10, 2021

Dealership Rating
Employee Rating

Thank you for getting my car done in time . Charlene was not very helpful with thinking I could get it in time. But was great timing. Appreciate it. More

by beachtime13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer , Other service advisor .. did not catch name has a beard and very nice .. he called and said car was done and very nice man

Sep 14, 2021

Nucar Nissan of Allentown responded

We're glad that we were able to get your car serviced in a timely manner. Your satisfaction is very important to us. We sincerely appreciate your business and hope to make your next visit even more enjoyable! Take care!

September 08, 2021

Dealership Rating
Employee Rating

Rushed service! I purchased a brand new Nissan Pathfinder 3 weeks ago. After driving for a week the Engine light came on and letting out a burn smell. I called customer service. They put me on hold for 40 mi More

by ayeshaherrera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 09, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to provide your feedback. It is unfortunate to hear that you left us feeling dissatisfied with our service department, and we understand your frustration with the issue with your vehicle. We take customer care very seriously here at Rothrock, and because of that, we’d like to speak with you personally to apologize for your inconvenience as well as find a resolution with you. Please give our General Manager, Ron Carl, a call at 484-223-0554 at your earliest convenience so that we may discuss this further. We value your business and look forward to speaking with you soon.

August 31, 2021

Dealership Rating
Employee Rating

Wonderful service. Friendly people, great comfortable lounge to relax in while waiting. Top notch!! Vehicle was very clean inside and out! Thank you very much! More

by STEMPLE_JANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer , I don’t know who actually did the service

Sep 03, 2021

Nucar Nissan of Allentown responded

We are happy to hear that we were able to provide you with such a pleasant experience!

August 14, 2021

Dealership Rating
Employee Rating

They were great. Amazing price. Customer service was great. I would highly recommend this place. I was taking my truck to other places that did not know my truck More

by ANN_MAZZA2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Nucar Nissan of Allentown responded

Thanks for the kind words and recommendation! We are so glad to hear that your experience was worth 5 stars. We appreciate your business and look forward to your next visit!

August 01, 2021

Dealership Rating
Employee Rating

Amazing Service! They were very detailed with their assessment and worked well with me. They were time efficient and fixed everything on the vehicle. Free Car wash also! More

by BRIANV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Nucar Nissan of Allentown responded

Brian, thank you so much for the amazing review! We are so glad your service was able to meet your expectations. Should there ever be anything more you need, please let us know!

July 31, 2021

Dealership Rating
Employee Rating

Went to Rothrock with my Jeep Liberty.The vehicle had Went to Rothrock with my Jeep Liberty. The vehicle had engine issues. The suv would just stop. The next day the service writer called me and said the More

by michaelratkiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Bennett, Mario Sessanta

Aug 02, 2021

Nucar Nissan of Allentown responded

Thank you for leaving your feedback with us. We understand your frustration with the issues with your Jeep Liberty and are sorry to hear our efforts in service did not meet your expectations. Our goal is to get our customers back on the road safely and efficiently, and we are sorry to hear we didn’t reach that with you. Because of that, we would like to personally apologize and hopefully make things right. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Again, thank you for your feedback.

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