Chelsea Norton | Page 19

Lie totally about the repairTo fix the 2009 nissan Lie totally about the repair To fix the 2009 nissan cube Will never recommend your services to anyone Very upset and disappointed Lie totally about the repair To fix the 2009 nissan cube Will never recommend your services to anyone Very upset and disappointed More

by camoya449 Verified Customer Verified Customer

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I brought my 2021 Ram 1500 in for its first service and was met by a friendly and helpful staff at Rothrock. They made me feel like part of the Rothrock family and provided truly exceptional service, I cou was met by a friendly and helpful staff at Rothrock. They made me feel like part of the Rothrock family and provided truly exceptional service, I couldn’t be happier! More

by Jchri027 Verified Customer Verified Customer

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Very helpful gone beyond the scope to make sure the vehicle was ready for a date and time that was sent very helpful with car rental if needed very helpful by contacting me give me updates on a vehicle vehicle was ready for a date and time that was sent very helpful with car rental if needed very helpful by contacting me give me updates on a vehicle and what the process was gonna be like More

by Williegreen71 Verified Customer Verified Customer

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Everyone that I had interaction with, spoke to me with respect. Not a number. That was refreshing. The customer lounge was up-to-date and very clean. This was my first time at Rothrock motors service depa respect. Not a number. That was refreshing. The customer lounge was up-to-date and very clean. This was my first time at Rothrock motors service department, and it left a very good impression More

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Very good service on time and professional I liked because I don’t need to make appointment , and always feel comfortable with the service and people because I don’t need to make appointment , and always feel comfortable with the service and people More

by Elsa montero Verified Customer Verified Customer

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Great services. The service department at rothrock is Great services. The service department at rothrock is great the people who work there are very friendly and very helpful. Mario, Wayne and Chelsea Great services. The service department at rothrock is great the people who work there are very friendly and very helpful. Mario, Wayne and Chelsea are the best. More

by Tony Verified Customer Verified Customer

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The customer service was excellent. I got my first oil change and tires rotated. Only took about 90 minutes. The waiting area was very comfortable. change and tires rotated. Only took about 90 minutes. The waiting area was very comfortable. More

by VINCE110 Verified Customer Verified Customer

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Quick, professional service. Service advisor was polite and thorough. I will return for additional service. Decided to have service performed after I installed a trailer hitch and the service department im and thorough. I will return for additional service. Decided to have service performed after I installed a trailer hitch and the service department immediately activated the lighting through the pcm. I was in and out in 44 minutes. More

by BDK068 Verified Customer Verified Customer

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Well let's start off by saying that calling Rothrock's service line is worthless. I called no one answered once on a Friday then Saturday and both during working hours still no response. So I schedule onl service line is worthless. I called no one answered once on a Friday then Saturday and both during working hours still no response. So I schedule online it let's me pick a date and time and asks what service I'm looking for. After I scheduled I get a prompt stating I should get a CALL from a service member, but I had scheduled after hours on a Saturday so I kind of figured I wouldn't receive a call. Monday comes I get no call so I check my email and I was emailed with "my next availability is on the 17th of March." Which would of been about a week after the appointment that THEIR system let me choose, for March 9th, and I had a CEL so I needed it taken care of ASAP. And not once did Chelsea Norton attempt to call me the whole time we were emailing back and forth, so I checked other Jeep dealers around me while emailing and I was able to schedule @Brown Daub. I scheduled online with Brown Daub on that same Monday morning while emailing with Chelsea and was able to get a next day appointment at 7:45am March 10th. And of the four Jeep dealers near me, counting Rothrock, Rothrock is the only one who doesn't offer to pick up my vehicle from my home. Also I had complained about my rear view mirror distorted on the bottom left side, and that was done while under warranty. My vehicle had it's warranty expired and still never received a call about my mirror order getting there, it took I want to say about two month or little more to actually get it installed because my last oil service was done @Rothrock and I asked about the mirror. They said I see they placed the order but we don't know where it went so we'll order it again. Never received a call, then when I got a CEL I decided to add the mirror job for my service request. But since Rothrock's online scheduling system sucks I did my CEL light service at Brown Daub and then a week later got my mirror installed at Rothrock. My biggest complaint is why does Rothrock allow you to pick a date and time slot but then email and not CALL me stating that their online is only a service request and not an actual appointment. So scrap the system and make it so that the customer can tell them what they need and then Rothrock can call them up, not giving us a false hope of actually picking a date and time. More

by Pablo.gonzalez84 Verified Customer Verified Customer

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I'm glad I choose rothrock because the employees that run the express service are great they always put the customer as a first priority and that means a lot from a customer prospective great to know the peo the express service are great they always put the customer as a first priority and that means a lot from a customer prospective great to know the people who cares More

by CROBINSON0129 Verified Customer Verified Customer

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