Chelsea Norton
Chelsea Norton at Nucar Nissan of Allentown

Chelsea Norton | Page 20

Warranty Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

not yet
rated
249 Reviews
not yet
rated

249 Reviews

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249 Reviews of Chelsea Norton

March 05, 2021

Dealership Rating
Employee Rating

It took a very long time for my car to get fixed or even someone to call me concerning the status of my car, also I noticed after picking up my car I have few scratches on the cyan at the hood. Always say i More

by ENGLANDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Charlene Kratzer, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 08, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know about your recent experience. We’re sorry to learn that you were disappointed in how your service was handled. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please contact our General Manager Ron Carl at 484-223-0554.

February 26, 2021

Dealership Rating
Employee Rating

Great customer service!! Super friendly environment. They did a great job on my car and kept me informed with the issues. Would highly recommend, 10/10 More

by Tymira319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta , Gary Christman

Mar 02, 2021

Nucar Nissan of Allentown responded

Thank you so much for choosing and recommending Rothrock Motors. It was a pleasure to work with you, and we'll be sure to share this feedback with the management team.

February 24, 2021

Dealership Rating
Employee Rating

lack of communication,no follow up from the service provider the client needs to follow up ,it was not professional at all.good job thks More

by marylynnwambui23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Charlene Kratzer, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 24, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact our General Manager Ron Carl at 484-223-0554.

February 18, 2021

Dealership Rating
Employee Rating

Very disappointed with the service done on my Dodge Journey. Drains for my sunroof were clogged and cleaned out. My headliner had three watermarks when I dropped it off and six when I picked it up. The More

by becatha24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mario Sessanta

Mar 26, 2021

Nucar Nissan of Allentown responded

We appreciate you taking the time to let us know about your recent experience with us. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to our General Manager Ron Carl at 484-223-0554.

February 11, 2021

Dealership Rating
Employee Rating

Everything is always done well when i take my car to this dealer for work to be done. Good job! Now let me get back to work. More

by BRITTANYPERICH91110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Charlene Kratzer, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 15, 2021

Nucar Nissan of Allentown responded

Brittany, thank you for leaving a review for our business. We're glad to hear enverything is always done well when you're working with our team. If there's anything else we can help with, please let us know!

January 27, 2021

Dealership Rating
Employee Rating

As always you service is amazing and the best of all very honest. Unlike other dealership they will create a lot of problem ( not even related ) that you need to spend thousand of dollars. You guys are diff More

by Dominick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Charlene Kratzer, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Jan 28, 2021

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience. Thank you for your kind words about our staff. We’re glad they could help provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 26, 2021

Dealership Rating
Employee Rating

Very pleased with how my cars repairs were handled in a timely fashion. They even got a little ding out of my door that I was prepared to live with because it was so small. Exceptional place to have body w More

by Deadpool13.cl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Charlene Kratzer, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 04, 2021

Nucar Nissan of Allentown responded

That's great to hear! Thank you so much for your feedback! We are very excited to hear that you had such a great visit with us and we appreciate your recommendation!

January 23, 2021

Dealership Rating
Employee Rating

I enjoyed my visit at Rothrock.Everyone was extremely friendly and very helpful.It was very clean coffee,tv.charging station,Felt like I was at home.And they cleaned my car can’t ask for much more. More

by RAYNEERAVESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer , Alex Hieter

Jan 26, 2021

Nucar Nissan of Allentown responded

That's great to hear! Thank you so much for your visit and feedback! We appreciate your business and look forward to seeing you again soon!

January 20, 2021

Dealership Rating
Employee Rating

Eric and Ron are dishonest men. They lied about what they told us which resulted in having to pay almost $5000 to get my van back. I was never informed I would have to pay out of pocket before work was More

by Terryberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Gubish

Jan 21, 2021

Nucar Nissan of Allentown responded

We are very sorry for the inconvenience of your vehicle being out of Warranty and the Manufacturer not willing to provide Goodwill for your repair. We thank you for your business and hope your vehicle will continue to provide you good reliable service. Thank You Rothrock Management

January 19, 2021

Dealership Rating
Employee Rating

Quick check-in, complete service done on time. tough times with covid protocols, but it was done safely. I really appreciate everyone doing their jobs. More

by rhinos49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Nucar Nissan of Allentown responded

Thanks for the wonderful 5-star rating! We are delighted to hear that you had a great experience with our team. Let us know when you are ready for your next service!

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