Cheryl Cooper | Page 36

Being patience, things work out at the end. The dealership help us out, even when things didn't look good. They listen to our situation and made recommendations what would work for us and then The dealership help us out, even when things didn't look good. They listen to our situation and made recommendations what would work for us and then we the customer get to make the final decision. More

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Cheryl Cooper is the best! This dealership was top notch! Cheryl went above and beyond to make sure I purchased the truck I was most comfortable with. She gave me suggestions an This dealership was top notch! Cheryl went above and beyond to make sure I purchased the truck I was most comfortable with. She gave me suggestions and her advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. Cheryl , embraced me and made me feel like family by the end of the whole process! She specializes with people with bad credit, repos, bankruptcy ! Her energy is I would recommend Jim Butler (Cheryl in particular) to anyone who is looking for a new or used vehicle Cheryl even took the time to make sure I knew how everything worked and was set up properly as far as connecting the bluetooth with my phone, turning on my head lights etc. Don the finance manager was also very nice and accommodating! More

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Great This is the 2nd forte i have bought from Jim Butler and if or when i buy another new ride i will return to Jim Butler first This is the 2nd forte i have bought from Jim Butler and if or when i buy another new ride i will return to Jim Butler first More

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Super friendly sales and support. No hassle car shopping made me a return customer. Cheryl,Justin,& Annie were great to work with. Worked with me on a good out the door price. No hassle car shopping made me a return customer. Cheryl,Justin,& Annie were great to work with. Worked with me on a good out the door price. More

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Great Experience Went to see Cheryl Cooper about trading in my 15 Rio I bought in 2016 from Jim Butler Kia for something newer and nicer. She and Terry Boelhauf both g Went to see Cheryl Cooper about trading in my 15 Rio I bought in 2016 from Jim Butler Kia for something newer and nicer. She and Terry Boelhauf both greatly assisted me in finding the best car for my budget and what I liked. Both were very friendly and helpful even during a busy rush and helped each other out in assisting me while understanding my needs. Ending up buying a 2019 Forte LXS in a nice deep sea blue with plently of features included that I enjoyed. Justin Johnson in finance helped me also a ton on getting the best deal with my goal rate in mind and then some. He helped me get the best trade in value on my 15 Rio that I could have asked for and was very professional, speedy, and friendly just like the first time I bought the 15 Rio from him. Car buying can be a little nervous for anyone but these exceptional reps all made me feel welcome and as painless as possible. Had another great experience. Also want to toss a quick shout out to Jean Silverio for remembering me from when I talked to him about a month ago during my servicing on my now old Rio. Made me feel welcome as soon as I entered. More

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Outstanding sales experience at Jim Butler Kia This is the second time that we have purchased a new vehicle from Jim Butler Kia, and both experiences have been outstanding. There was no pressure, n This is the second time that we have purchased a new vehicle from Jim Butler Kia, and both experiences have been outstanding. There was no pressure, no games, fair pricing, and the process was quick and easy. The staff there are always friendly and helpful. Thank you Cheryl (sales) and Justin (finance) for a great experience. Keep up the great work and do not change a thing. More

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Fantastic service at Jim Butler Kia Cheryl cooper was extremely helpful in everyway great 👍 personality,Annie Lam was very patient and always had the right answer to my questions,Chris Cheryl cooper was extremely helpful in everyway great 👍 personality,Annie Lam was very patient and always had the right answer to my questions,Chris Dixon was also there for us we were pleased with the deal he gave us,Justin Johnson in finance put the final touches on our deal perfect service from that team.kia Rocks. More

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Great car buying experience Had a great car buying experience at Jim Butler Kia. The sales rep, Cheryl, was informative and helpful, but not pushy. She left me to get acquainted Had a great car buying experience at Jim Butler Kia. The sales rep, Cheryl, was informative and helpful, but not pushy. She left me to get acquainted with the car on my own for a few minutes, which was nice. The car prices were fair, and they did not try and pull any tricks or gimmicks. The finance specialist, Justin, was friendly and easy to deal with, and explained all the paperwork. Overall, great experience buy a car at Jim Butler Kia. More

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You took care of me just beautifully. Thank you for taking care of my needs. Patti, Thomas Peters-White and me are extremely happy with our new KIA. I can't wait to use my free oil changes Thank you for taking care of my needs. Patti, Thomas Peters-White and me are extremely happy with our new KIA. I can't wait to use my free oil changes and free car washes. More

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Super Fast and Effectice Customer Care I first came to Jim Butler Kia less than a year ago when my old Escape finally and completely died. After browsing multiple used car buying apps, the I first came to Jim Butler Kia less than a year ago when my old Escape finally and completely died. After browsing multiple used car buying apps, the best deals I found on a couple were at this dealer. Cheryl came to my wife and I when we walked in and with 15-20 minutes went to get a Forte5, a Soul, and a Sportage we had picked out for me to test drive. Without saying it, she instantly knew I liked the 2017 Forte5 the best. She got me set up in it and waived some labor costs for added options, financed with Justin, and out the door all in the same relatively short visit. Flash forward: Just under a year later, I was rear ended on I-270 at a high speed in stopped traffic, spun around into the adjacent non-stopped lane, and hit head on again. The Forte5 probably saved my life and limbs, but it was beyond totaled and I was beyond messed up. A week later, we happened to be near the dealer so we stopped in since I needed a new car, just to browse. I didn’t see Cheryl, so I asked for her and someone went to her while she was on her lunch and told her, “You have a customer with a black eye wanting to see you...” She immediately set aside her lunch, came out and started looking through available Souls on their inventory website with me (she ended up selling 3 cars during this missed lunch). I was on the verge of going with the brand new 2019 Soul+, but she highlighted a 2016 Soul+ with <25k miles for significantly less but with quite a few more options. Bonus: it’s Inferno Red, like a giant stop sign. One test drive in it was all I needed. I wanted to sort some of the insurance stuff out still so I had to wait until the following Monday. I’m certain this wasn’t a sales tactic, at least in part because she knew I was going to buy from her regardless, but she advised me to put down an transferable deposit to hold it because she had an appointment over the weekend that had mentioned it specifically among some others. Sure enough, she told me when I came in Monday that they would’ve bought that Soul had I not held it. Justin in finance was able to get me the same rate and same terms for my new loan despite not having a Letter of Total Loss provided to me yet. Fortunately, they fully understood the necessity of having a car after over a week without one and made it happen quickly for me. I came in at 7:45 p.m. that Monday night and was out the door before 9:00 with another test drive in and fully financed. Another Bonus: my new Soul flattened 1 possum before even getting it out onto hwy 40! One small complaint: Both times I purchased I felt deprived of the ability to haggle/negotiate. It’s only a small complaint though because Cheryl did have labor fees for options waived and the deals were well below KBB fair value for the specs with the included upgraded and added options. More

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