"Leo Grassman and Erik Lipp helped us recently get a used..."
- Robert W.
Leo Grassman and Erik Lipp helped us recently get a used 2018 Honda Pilot. They were great to work with. I'd serviced our previous Pilot at Wilde East Towne Honda on numerous occasions in the past, but this was the first car purchase from them. Leo was great at helping us make the right decision. Both sales and service give great customer service!
"Worked with Alex to trade in an old Pilot for an F-150..."
Worked with Alex to trade in an old Pilot for an F-150 they had on the lot. Process was smooth and quick. He was able to get us through the paperwork easily and answer all of our questions.
"How would you rate a dealership where you spent over..."
How would you rate a dealership where you spent over $32,000 on a new vehicle and the A/C didn't work from day #1? It took from 5/24/21 to 7/15/21 to get the diagnosis and part for repair due to back order. Covid-19 created lots of problems, but parts were still being provided for new vehicles being manufactured. Appears once the sale is made, current customers get in line behind potential customers. Lots of promises, canceled appointments, time at dealership...After a number of weeks I was offered a loaner but would have to turn in my car to secure lot with no weather protection. General Manager later offered to let me keep my car in my garage and have a loaner with A/C. I decided to wait it out. I am still waiting for a return call from the case manager at corporate Honda (not Wilde). Wilde is comping me 2 free oil changes and 2 tanks of gas for my trouble, at my request. This week received 2 reminders of a service appointment in August that is related to this issue. Will need to call to cancel since vehicle is repaired. I hope that future interactions will be positive and Honda's dependability will prevail. I feel my relationship with most individuals at Wilde Honda is positive and that most were doing their best to help me given the corporate and/or management policies by which they must abide.
The above rating is based on my experience of corporate and/or management response. Wilde service staff and sales - 4 stars.
"Came in with my new Passport that I purchased at their..."
Came in with my new Passport that I purchased at their sister store with no appointment with a shifter trim issue and she took care of me very pleasant and professional. Replacement part was there the next day.
"Wilde Honda is the best! Professional and knowledgeable..."
Wilde Honda is the best! Professional and knowledgeable staff where customer is always first. Scott Jensen is outstanding and always goes the extra mile. He is great to work with. Clean dealership, customer friendly. Number 1 for sure.
"Syed is a wonderful salesman! If you need a vehicle, he..."
Syed is a wonderful salesman! If you need a vehicle, he will make it happen. Works hard for his customers to give them the best deals. Top notch service. Erik made the signing process painless, in and out just what I wanted. Thanks again, see you a few years for an upgrade. Issues with service department but that has nothing to do with sales.
"Jamil was very thorough and got me into my dream car! I..."
Jamil was very thorough and got me into my dream car! I really have enjoyed WETH over their competitor who I had been with for many years.
"Hands down! The best customer service of anyone - not..."
Hands down! The best customer service of anyone - not just the dealership business. Cheryl Romo scheduled my service, was there when I checked in, and ushered me through the process until the car was done. They even washed my car! What a wonderful place!
"good customer service"
I always have a good experience with Cheryl getting the job done in a short amount off time.
She explains the issue in easy to understand language and I end up with a car wash besides.
I can feel confident about bringing my honda fit in for service.
"Great service and knowledge"
I loved the experience here! I felt like I was family and I was treated as such. Everyone was very nice and I will be continuing my service here at this wonderful facility!
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