Chip Basney | Page 39

Bryan Smith is the BEST sales person I have EVER worked with Bryan was very helpful with finding me a new car. Always available when I needed him. I never felt super presured (like most do) to make a decision. Bryan was very helpful with finding me a new car. Always available when I needed him. I never felt super presured (like most do) to make a decision. I will definitely recommend him to my family (already did and they are scheduled to meet with him) and friends. The finance gentelman (black rimmed glasses with yellow tinted lenses) was also very helpful with answers to all my questions. He also had really good sugestions for future purchases. I will Never go anywhere else. +++++!!!!! I never met Chip the person that appraised the car but happy with the deal!!! Thanks More

by Snuggles Verified Customer Verified Customer

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Everything about Basney Honda and Bob Briney is 5 star! Great service, super helpful, and they made the shopping experience fun! Thank you so much, excited for my new odyssey! Great service, super helpful, and they made the shopping experience fun! Thank you so much, excited for my new odyssey! More

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Easy to work with, knowlegable and acommodating. Got a great deal on a used CRV. Get over there as fast as you can if are in the market for a new or pre-owned vehicle! GARY N., South Bend great deal on a used CRV. Get over there as fast as you can if are in the market for a new or pre-owned vehicle! GARY N., South Bend More

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Bryan smith was a pleasure to buy from. He fit us with the perfect car. I will definitely come back to Basney Honda for all of my future car needs. the perfect car. I will definitely come back to Basney Honda for all of my future car needs. More

by bdrans Verified Customer Verified Customer

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Acura RLX - Basney Purchased our 9th Honda / Acura from Bob Briney at Basney. Honest dealings with this dealership. I'm sure we will be buying more from them in the Purchased our 9th Honda / Acura from Bob Briney at Basney. Honest dealings with this dealership. I'm sure we will be buying more from them in the future. More

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First new car Rodger Loveing was very laid back and not pushy at all. Everything went very smooth and quickly. No matter what we wanted they were willing to work wi Rodger Loveing was very laid back and not pushy at all. Everything went very smooth and quickly. No matter what we wanted they were willing to work with us. More

by bmschadler Verified Customer Verified Customer

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New vehicle lease The entire staff was great to work with! I did not feel like I was being pressured in any way. I was treated very respectfully and professionally! The entire staff was great to work with! I did not feel like I was being pressured in any way. I was treated very respectfully and professionally! More

by sheriekay Verified Customer Verified Customer

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Was told by salesman brakes were resurfaced. They were not.. Service center was involved to correct an issue on certified Honda purchased 12 hours before issues were found. Was told tech must not have driven car Service center was involved to correct an issue on certified Honda purchased 12 hours before issues were found. Was told tech must not have driven car long enough to find issue... More

by reedautumn11 Verified Customer Verified Customer

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New Honda lease Got a great car for a great price all while getting great service. 10/10 would recommend if you are looking for a new or used car. Got a great car for a great price all while getting great service. 10/10 would recommend if you are looking for a new or used car. More

by matt3_futa Verified Customer Verified Customer

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Buyer Beware- Will tell you anything to make the sale Purchased my 2015 Chevy Suburban here 5 weeks ago. Noticed something wrong with the turn signals and transmission. As part of the deal, both were supp Purchased my 2015 Chevy Suburban here 5 weeks ago. Noticed something wrong with the turn signals and transmission. As part of the deal, both were supposed to be fixed. First trip to service, they flushed the transmission fluid and installed new filter, said that should fix the problem. It did not. Brought the car back the next week, the turn signals were fixed however the transmission was not. They kept my car an entire week, sent it over to their Chevy Dealership. Informed me the transmission fluid was a quart low and it just needed a computer update. This again did not fix the problem. Took it to Summit City Chevrolet in Fort Wayne and it quickly was diagnosed with a bad torque converter. $1700.00 to replace. Called Basney's Service Manager and after several conversations, we were told sorry your on your own - its not our problem. I feel they knew this all along and didn't want to put any money into fixing it as they already had the sale. We will pursue further through our attorney but shouldn't have to. Buying a new car should have been an exciting fun time and Basney Service has turned it into a nightmare. Side Note- if I didn't have to deal with the service center this dealership would have been 5 star earned our loyalty. Ken and Patrick were wonderful. Ken in particular went above and beyond to help us with affordable financing. More

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