Chris Burns | Page 11

2018 HONDA ACCORD SPORT I am so satisfied with my experience at Honda of Columbia. From the time I walked in, I felt welcomed. This is my third purchase in five years from I am so satisfied with my experience at Honda of Columbia. From the time I walked in, I felt welcomed. This is my third purchase in five years from the dealership and I would recommend it to everyone! I saw the vehicle on the showroom floor and immediately knew that was the one for me. Kudos to Adam Bliss!! He is a one of a kind salesperson :) More

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Nice, helpful, not pushy, great cars We've bought three cars from Chris Burns since 2003, so when we found out he was one of the head sales guys at Honda of Columbia, we knew we wanted to We've bought three cars from Chris Burns since 2003, so when we found out he was one of the head sales guys at Honda of Columbia, we knew we wanted to give that dealership a shot. I contacted him via email first. He remembered me and asked about the family, and he was straight-up about their pricing and stuff, without a bunch of "come in and we can talk" sort of mess. When we got there, Allen Elmore was the sales associate we worked with. He was nice and not pushy, showed me our options, and took me on a test drive. The next day we worked out a deal that we were happy with very easily (on the EX instead of the LX we'd driven the day before). Steve Conti in the finance department was good to work with as well. I know how buying new cars goes now (this is my fourth since 2003); you usually have a big headache at the end of the day, and no matter what you try, the dealer is going to make their money one way or another. But this experience was very satisfying, and we got a great car ('17 Civic EX) at a good price, at 0% for 60 months with a beat-up trade-in. We'll definitely be heading back to these guys next time we're shopping. More

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Honda CRV 2017 They got me in and out in no time. Adrian had the car ready Before I got there! Thank you Adrian! Would buy from there again! They got me in and out in no time. Adrian had the car ready Before I got there! Thank you Adrian! Would buy from there again! More

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Always a great experience! If you are looking for a new Honda, this is the place to go. I’ve purchased quite a few cars from them and always take my cars there for service. It If you are looking for a new Honda, this is the place to go. I’ve purchased quite a few cars from them and always take my cars there for service. It’s always a great experience! Great job guys! More

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Excellent!! Bought a new Pilot last week and the team was amazing. From Adam helping us choose the perfect color to Chris and Seth helping ensure our financing w Bought a new Pilot last week and the team was amazing. From Adam helping us choose the perfect color to Chris and Seth helping ensure our financing were set. This dealership is top-notch and we will be back for sure! Excellent overall experience! More

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RUN AWAY! Purchased my car here in May and experienced exceptional customer service. Once I informed the salesman I lived in another state, they reassured me th Purchased my car here in May and experienced exceptional customer service. Once I informed the salesman I lived in another state, they reassured me that I wouldn't have any problems with taking care of maintenance for my car under the 30K miles warranty. This was a TOTAL LIE! I took my car for the first servicing on 9/19, called the dealership to let them know I was experiencing difficulty at my local Honda dealership in DC (they could not see that I had purchased the Car Car Plan). The finance guy had a very nasty attitude as if I was a burden; when in fact HE was the one who told me I wouldn't have any issues (they'll tell you anything to get the sale). I was told to pay out of pocket for the cost and the dealership would reimburse me as well as find a local dealer in the area who accepted the JAA Warranty. I sent an e-mail and receipt showing I paid and asked for a follow-up as soon as possible. Days passed and I received no follow-up or any communication from the dealership. I decided to call the General Sales Manager and spoke with him. Nice guy over the phone, reassured me this had to be a hiccup with the finance guy because he's usually 100% for customer service. The finance guy called 5 mins after getting off of the phone with the General Sales Manager and stated he was in contact with the Rep in my area and would have information for me soon. Days passed again......nothing. I finally called the General Sales Manager again a week and one day following the initial call with the problem. He did not answer and I left a voicemail. The next day I received a call from the JAA Rep which was bittersweet. 1. Why didn't the finance guy or General Sales Manager follow-up to let me know my information was going to be passed over after telling me they would get back with me? 2. This is awful customer service. It's amazing to see how these guys were when selling me my vehicle verses how they are when there's a problem. AWFUL CUSTOMER SERVICE AND COMMUNICATION! More

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Two amazing purchases in one day! I have had a wonderful relationship with Honda of Columbia for over 16 years! I will do business with no one else in the midlands...bottom line. The I have had a wonderful relationship with Honda of Columbia for over 16 years! I will do business with no one else in the midlands...bottom line. They are the best! Allen, Steve, and Chris deserve extra kudos! More

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Positive experience Adrian make sure he knew exactly what I want in a car at the price I could afford. Chris Burns searched to find the car with the accesories I wanted. Adrian make sure he knew exactly what I want in a car at the price I could afford. Chris Burns searched to find the car with the accesories I wanted. When the car arrived, Adrian went over all the features of the new car, making sure I understood how to use all the bells and whistles. Then, Steve Conti gave me the best warranty for the miles I put on a car. Overall, a positive experience with the Honda of Columbia people. Thank you so much. Looking forward to returning with all maintenance needs and seeing all of you again for a long time. More

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HRV purchase Great service and worked with me on price and extra features. Betsy (sales associate I worked with) was very helpful and met all my needs. Chris (mana Great service and worked with me on price and extra features. Betsy (sales associate I worked with) was very helpful and met all my needs. Chris (manager) and Seth (finance associate) both answered all my technical questions and got me a great deal on an amazing vehicle. Very pleasant experience and would highly recommend More

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LOVE our new Odyssey Touring Elite We had a great experience at Honda of Columbia. Our salesperson, Adam Bliss, is so knowledgeable about the Odyssey. He was able to answer all of our q We had a great experience at Honda of Columbia. Our salesperson, Adam Bliss, is so knowledgeable about the Odyssey. He was able to answer all of our questions and showed us all of the features of the new 2018 tricked out Odyssey. Very helpful! All of the other staff we met were very nice and helpful as wel. More

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