Chris Burns | Page 11

Always a great experience! If you are looking for a new Honda, this is the place to go. I’ve purchased quite a few cars from them and always take my cars there for service. It If you are looking for a new Honda, this is the place to go. I’ve purchased quite a few cars from them and always take my cars there for service. It’s always a great experience! Great job guys! More

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Excellent!! Bought a new Pilot last week and the team was amazing. From Adam helping us choose the perfect color to Chris and Seth helping ensure our financing w Bought a new Pilot last week and the team was amazing. From Adam helping us choose the perfect color to Chris and Seth helping ensure our financing were set. This dealership is top-notch and we will be back for sure! Excellent overall experience! More

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RUN AWAY! Purchased my car here in May and experienced exceptional customer service. Once I informed the salesman I lived in another state, they reassured me th Purchased my car here in May and experienced exceptional customer service. Once I informed the salesman I lived in another state, they reassured me that I wouldn't have any problems with taking care of maintenance for my car under the 30K miles warranty. This was a TOTAL LIE! I took my car for the first servicing on 9/19, called the dealership to let them know I was experiencing difficulty at my local Honda dealership in DC (they could not see that I had purchased the Car Car Plan). The finance guy had a very nasty attitude as if I was a burden; when in fact HE was the one who told me I wouldn't have any issues (they'll tell you anything to get the sale). I was told to pay out of pocket for the cost and the dealership would reimburse me as well as find a local dealer in the area who accepted the JAA Warranty. I sent an e-mail and receipt showing I paid and asked for a follow-up as soon as possible. Days passed and I received no follow-up or any communication from the dealership. I decided to call the General Sales Manager and spoke with him. Nice guy over the phone, reassured me this had to be a hiccup with the finance guy because he's usually 100% for customer service. The finance guy called 5 mins after getting off of the phone with the General Sales Manager and stated he was in contact with the Rep in my area and would have information for me soon. Days passed again......nothing. I finally called the General Sales Manager again a week and one day following the initial call with the problem. He did not answer and I left a voicemail. The next day I received a call from the JAA Rep which was bittersweet. 1. Why didn't the finance guy or General Sales Manager follow-up to let me know my information was going to be passed over after telling me they would get back with me? 2. This is awful customer service. It's amazing to see how these guys were when selling me my vehicle verses how they are when there's a problem. AWFUL CUSTOMER SERVICE AND COMMUNICATION! More

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Two amazing purchases in one day! I have had a wonderful relationship with Honda of Columbia for over 16 years! I will do business with no one else in the midlands...bottom line. The I have had a wonderful relationship with Honda of Columbia for over 16 years! I will do business with no one else in the midlands...bottom line. They are the best! Allen, Steve, and Chris deserve extra kudos! More

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Positive experience Adrian make sure he knew exactly what I want in a car at the price I could afford. Chris Burns searched to find the car with the accesories I wanted. Adrian make sure he knew exactly what I want in a car at the price I could afford. Chris Burns searched to find the car with the accesories I wanted. When the car arrived, Adrian went over all the features of the new car, making sure I understood how to use all the bells and whistles. Then, Steve Conti gave me the best warranty for the miles I put on a car. Overall, a positive experience with the Honda of Columbia people. Thank you so much. Looking forward to returning with all maintenance needs and seeing all of you again for a long time. More

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HRV purchase Great service and worked with me on price and extra features. Betsy (sales associate I worked with) was very helpful and met all my needs. Chris (mana Great service and worked with me on price and extra features. Betsy (sales associate I worked with) was very helpful and met all my needs. Chris (manager) and Seth (finance associate) both answered all my technical questions and got me a great deal on an amazing vehicle. Very pleasant experience and would highly recommend More

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LOVE our new Odyssey Touring Elite We had a great experience at Honda of Columbia. Our salesperson, Adam Bliss, is so knowledgeable about the Odyssey. He was able to answer all of our q We had a great experience at Honda of Columbia. Our salesperson, Adam Bliss, is so knowledgeable about the Odyssey. He was able to answer all of our questions and showed us all of the features of the new 2018 tricked out Odyssey. Very helpful! All of the other staff we met were very nice and helpful as wel. More

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Great experience I went in to look for a used car and ended up getting a new one since they had such great deals on the accords. Allen did an awesome job and was extr I went in to look for a used car and ended up getting a new one since they had such great deals on the accords. Allen did an awesome job and was extremely helpful. Will definitely recommend. More

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Very pleasant experience! I bought my car last Saturday. I was prepared for an entirely different experience than what I had. I did not enjoy my last purchase from the other Ho I bought my car last Saturday. I was prepared for an entirely different experience than what I had. I did not enjoy my last purchase from the other Honda dealer in Columbia. This process did take a while, but I was treated with respect and everyone was very friendly. I actually enjoyed buying my car. I highly recomend them and will not go anywhere else after this! More

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Best dealer in ALL of Columbia! The service here was IMPECCABLE! Between Danny Koon, Chris Burns and Jeff Joseph. I couldn't have asked for a better experience. I am 48 years old a The service here was IMPECCABLE! Between Danny Koon, Chris Burns and Jeff Joseph. I couldn't have asked for a better experience. I am 48 years old and this was MY first time purchasing a vehicle from a dealer. I went to Honda first, with the intent to shop around for the best deal. Needless to say, I left with a Honda. I felt the need to go nowhere else. This is a GREAT group of individuals that are employed here and Honda should be proud to call them their own! A special thanks to Danny for tolerating my anxiety as I waited lol. Thank you all and God Bless. Also, please give Steve my condolences on the loss of his mother. More

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