Chris Carola

We thought that Von was great! She was helpful, friendly and followed up with us She was helpful, friendly and followed up with us More

Helpful 0

Report | Print

Von made me feel very comfortable and informed purchasing my first car. She was so attentive and helped me with all of my needs. my first car. She was so attentive and helped me with all of my needs. More

Helpful 0

Report | Print

Called this dealership to buy one of there CPO vehicles. talked to Andy on the phone and let him know I was coming from 4 hours away and I asked him to check the car for ANY dings dents or scratches.. he ca talked to Andy on the phone and let him know I was coming from 4 hours away and I asked him to check the car for ANY dings dents or scratches.. he called me back and told me the “vehicle was in pristine condition” after driving 4 hours and laid eyes on the vehicle I found dents on the doors, all 4 wheels curb rashes and signs of the vehicle being in an accident. When I confronted the sales manager about it instead of him trying to fix the situation he instantly turned mad viciously shaking his neck saying “it’s a used car what do you expect”. I’m a technician at a Honda dealer so I know what standards this vehicle needs to be held too. Chris Carola finally agreed to repairing 1 out of the 4 wheels, fixing the dent and took about $250 off the bill. Not what I wanted but it’s better than nothing .. after about an hour of driving home it got dark out and the headlights turned on and to my surprise the passenger headlight was broken and bouncing up and down over bumps .. next day I go outside to look over the car and what do u know more issues .. found 2 front bumper lights not plugged in (most likely from when the front end was off getting repainted from the accident they didn’t tell me about) and 2 tires dry rotted .. went to my local Vw dealer and had there sales manager look over the car and even he was shocked this car was certified ! so many safety concerns I’m surprised the technician and sales manager signed off on the K208 .. when I emailed the manager about these issues his response was I’m hard to satisfy and he’s going to come buy the car back! I guess wanting the CPO vehicle you just bought fixed properly is to much to ask for .. so my advice to anyone looking yo spend there time and hard earned money stay FAR AWAY from this dealership .. to top it off Chris carola even took advantage of my personal information from my finance paperwork and called my general manager to let him know I was coming to buy a car from him .. that’s ILLEGAL! More

Helpful 1

Report | Print

Damon was great! No pressure, very knowledgeable, no games! He made the buying process go so smoothly. Would definitely recommend him! Love my new Atlas!!!! No pressure, very knowledgeable, no games! He made the buying process go so smoothly. Would definitely recommend him! Love my new Atlas!!!! More

Helpful 0

Report | Print

I bought a gap insurance for a vehicle and wen I trade it in for a new one, the financial manger informed me that he will send me a check with in a week. it has been over 6monthes, keep calling and went ther in for a new one, the financial manger informed me that he will send me a check with in a week. it has been over 6monthes, keep calling and went there few times.. just excuses after excuses. they are lies not trusted people to deal with. this is not the end . i will report them to Federal Trade Commission More

Helpful 2

Report | Print

Shady deal, money unaccounted for. questions asked, no answers. Perusing legal avenues. Great floor salesman in Scott. . Used car manager has shady back room deals with no accountability. answers. Perusing legal avenues. Great floor salesman in Scott. . Used car manager has shady back room deals with no accountability. More

Helpful 0

Report | Print

Vinny is an awesome guy and really took care of everything I needed. I pulled up to this location with my old 2013 Jetta, not expecting to leave with an upgraded brand new care. Vinny made sure I w everything I needed. I pulled up to this location with my old 2013 Jetta, not expecting to leave with an upgraded brand new care. Vinny made sure I was continuously happy and laughing. He stopped at nothing to make sure I got to leave this location with a smile on my face and so much excitement for my new car. He has a great personality and honestly, I likely wouldn’t have left this location with a new car if I had been serviced by anyone other than Vinny. More

Helpful 0

Report | Print