Chris Figueredo

Nissan of Torrance responded

Hello Mr. Woodard, thank you for sharing your concerns. We would like to clarify a few points while also acknowledging your concerns and frustration. First and foremost, we apologize that you felt the communication was lacking. Our Advisor did provide updates as they were received from your extended warranty company. There was a delay during the first two days, and it was due to us awaiting authorization and information directly from the warranty provider. Regarding the pricing, our advisor is confident that the estimate discussed did not include taxes or fees. At the time initial figures are reviewed, we typically do not have the final out the door total until the repair order is completed. The advisor requested that we pull call logs, as he was confident that a price out the door was not provided, transparency and accuracy is important. At check out, our understanding is that there were no questions raised beyond your inquiry about us not taking cash. Our dealer operates as a credit card dealership as we do not maintain cash drawers on site. For that reason, we are only able to take the exact amount. We understand how frustrating that situation must have felt and we apologize that this was not clearly explained ahead of time to avoid confusion at the time of payment. We also apologize that the protective plastics, paper mats and tags weren't removed prior, this has been addressed internally. We also apologize that you were not greeted with the level of professionalism we strive for. Every customer should feel welcomed and are disappointed to hear that we did not meet those expectations. We have addressed this internally as well to ensure our customers our greeted with friendliness and feel welcomed every time. You also highlighted that we are not your preferred dealership and respect that you have established a relationship with Emperio Nissan. Regardless, our goal is to provide the same level of service and professionalism to every customer who entrusts us with their vehicle. We take feedback such as this one seriously and have made it a topic of discussion with our team. Our intention is never to create or cause frustration. We will be using this as an opportunity to improve overall customer satisfaction. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback. We apologize for any inconvenience regarding the hood latch recall. We will address this issue promptly and work to find a solution for the cable needed. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are happy to hear that you had a positive experience with us! Our friendly staff is always ready to assist and we are glad we could take care of your vehicle needs. Thank you for choosing Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for any inconvenience and appreciate your feedback. Please bring your concerns to our service team so we can ensure you are receiving necessary maintenance for your vehicle. The age of your car may contribute to increased costs but we strive to provide transparent and necessary services. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! At Nissan of Torrance, delivering exceptional customer service and providing thorough vehicle inspections are top priorities. Our service representatives are always here to answer any questions honestly and accurately. We look forward to exceeding your expectations in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jasmine, thank you so much for your kind words! We pride ourselves on excellent communication and customer service. We appreciate your support and would be honored to serve your friends and family as well. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding the car explanation. Our team is dedicated to providing exceptional customer service and we will address this issue promptly. We appreciate your business and hope to have the opportunity to make it up to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your positive feedback! It's our mission to provide exceptional service and care for our customers. We're glad to hear that we were able to meet your needs efficiently. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for such kind words! We strive to provide a seamless and enjoyable experience for all of our customers. We are thrilled to hear that our team was able to make your car buying experience stress-free. See you on your next visit! Kind Regards, Elizabeth Reyes Customer Relations Manager