Chris Figueredo | Page 2

Nissan of Torrance responded

Thank you for taking the time to leave a review! We're so glad to hear that your car was ready on time and that you had a great experience with Marcell. We strive to provide excellent service at a fair price, and we're happy that we could also provide a clean car for you. We appreciate your business and hope to see you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for the positive feedback! We're glad that Marcell provided you with excellent service. We strive to provide efficient and attentive care to all of our customers. We appreciate your support and look forward to serving you again! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you so much for your kind words, we are thrilled that you had such a positive experience with us. Our team takes pride in providing efficient and professional service, and we are glad to hear that your car is running smoothly again. It was our pleasure to give you a discount and we appreciate your loyalty. We look forward to seeing you for any future maintenance needs! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! Our team at Nissan of Torrance takes great pride in providing top-notch service and making sure our clients' needs are always our top priority. We appreciate your support and look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cheryl, thank you for taking the time to leave us such a detailed and positive review! Our team at Nissan of Torrance prides ourselves in offering exceptional customer service and we are glad that Chris and the rest of our staff were able to make your experience with us a pleasant one. We truly value your feedback and appreciate your business. We look forward to serving you in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mr. Woodard, thank you for sharing your concerns. We would like to clarify a few points while also acknowledging your concerns and frustration. First and foremost, we apologize that you felt the communication was lacking. Our Advisor did provide updates as they were received from your extended warranty company. There was a delay during the first two days, and it was due to us awaiting authorization and information directly from the warranty provider. Regarding the pricing, our advisor is confident that the estimate discussed did not include taxes or fees. At the time initial figures are reviewed, we typically do not have the final out the door total until the repair order is completed. The advisor requested that we pull call logs, as he was confident that a price out the door was not provided, transparency and accuracy is important. At check out, our understanding is that there were no questions raised beyond your inquiry about us not taking cash. Our dealer operates as a credit card dealership as we do not maintain cash drawers on site. For that reason, we are only able to take the exact amount. We understand how frustrating that situation must have felt and we apologize that this was not clearly explained ahead of time to avoid confusion at the time of payment. We also apologize that the protective plastics, paper mats and tags weren't removed prior, this has been addressed internally. We also apologize that you were not greeted with the level of professionalism we strive for. Every customer should feel welcomed and are disappointed to hear that we did not meet those expectations. We have addressed this internally as well to ensure our customers our greeted with friendliness and feel welcomed every time. You also highlighted that we are not your preferred dealership and respect that you have established a relationship with Emperio Nissan. Regardless, our goal is to provide the same level of service and professionalism to every customer who entrusts us with their vehicle. We take feedback such as this one seriously and have made it a topic of discussion with our team. Our intention is never to create or cause frustration. We will be using this as an opportunity to improve overall customer satisfaction. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback. We apologize for any inconvenience regarding the hood latch recall. We will address this issue promptly and work to find a solution for the cable needed. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are happy to hear that you had a positive experience with us! Our friendly staff is always ready to assist and we are glad we could take care of your vehicle needs. Thank you for choosing Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for any inconvenience and appreciate your feedback. Please bring your concerns to our service team so we can ensure you are receiving necessary maintenance for your vehicle. The age of your car may contribute to increased costs but we strive to provide transparent and necessary services. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! At Nissan of Torrance, delivering exceptional customer service and providing thorough vehicle inspections are top priorities. Our service representatives are always here to answer any questions honestly and accurately. We look forward to exceeding your expectations in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager