Chris Freeman

Customer service is horrible. I walk in. Nobody says hi. Nobody looks at me. Nobody assisted me. I stood for 15 minutes as if I weren’t even there. I walk in. Nobody says hi. Nobody looks at me. Nobody assisted me. I stood for 15 minutes as if I weren’t even there. More

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This is a proper bmw dealership. I travel from up north because I have difficulty trusting smaller dealerships ability to service my M cars. Bruce and Kaitlyn are outstanding to work I travel from up north because I have difficulty trusting smaller dealerships ability to service my M cars. Bruce and Kaitlyn are outstanding to work with. Carbahn installers are rare… I feel lucky to have one so close as BMW Cincy North. Ryan L. More

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BMW tri-county location is the best. Staff is friendly and always go the extra mile. Staff is friendly and always go the extra mile. More

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Shaun Sweeney made it easy and fun Seemed like a great atmosphere with everyone working together. I was thanked by the manager and introduced to the team that would take care of me for Seemed like a great atmosphere with everyone working together. I was thanked by the manager and introduced to the team that would take care of me for oil changes etc. I really needed the help not being an expert in cars and Shaun knew what was the best choices and helped me narrow it down for a great price. More

by DKGUIDUCCI Verified Customer Verified Customer

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Dealership of Excellence ! The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and excellent service from all that had contact. No waiver in attacking any situation and no problem unresolved. I would be remiss if I didn’t mention the special attention we received with each visit by Qasim, Aatir, Brian, Sophie, Jonathan, Shaun, Donnie, Ryan and Chris. Such a wonderful and dedicated group of BMW experts. We are moving to another location and hope the BMW dealership there is able to live up to the high standard provided by the good people of BMW of Cincinnati North. Christiane and I thank you very much and wish you all the very best in the future. More

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Easy process The BMW Cincinnati North Team made my car buying experience easy and painless. Very fair in the offerings. Also brought the vehicle in for a recall no The BMW Cincinnati North Team made my car buying experience easy and painless. Very fair in the offerings. Also brought the vehicle in for a recall notice and turned it around in one hour. Very fast and efficient. More

by CAJWDAYERS Verified Customer Verified Customer

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great place to buy a car First of all I want to say Jon Ogden is a amazing salesperson I have purchase 6 cars from him I just call him and tell him exactly what I want and he First of all I want to say Jon Ogden is a amazing salesperson I have purchase 6 cars from him I just call him and tell him exactly what I want and he does the job. BMW is luck to have him on board he works had to see that you are satisfied. The service department is great everyone is so helpful especially Don Johnson and Dana Eby More

by BDWILLIAMS357 Verified Customer Verified Customer

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Brad Schultz was absolutely wonder! Brad is the best! He’s personable, and a good listener; which helped me make a decision the same day. My intention was to shop around, and BMW was my Brad is the best! He’s personable, and a good listener; which helped me make a decision the same day. My intention was to shop around, and BMW was my first & final stop. I’ve worked with Brad for company car purchases & personal. He worked with several customers simultaneously, without feeling as if I was abandoned, because he constantly communicated ongoing processes along the way. That’s why I specifically ask for him when I’m ready to buy. I’ve been buying BMW’s for 13 years. Chris, in service, is always upbeat and willing to serve. More

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Service with a hug! Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. More

by OSHA Verified Customer Verified Customer

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Excellent customer service The gentleman that helped me in the garage (Chris Freeman) was fantastic, very friendly and accomodating. When I was trying to clean off the area wher The gentleman that helped me in the garage (Chris Freeman) was fantastic, very friendly and accomodating. When I was trying to clean off the area where paint was chipped, he insisted on wiping it off himself so I wouldn’t get dirty. He helped me both days that I came in, helped me out of the car and helped me with my belongings and introduced me to Dana. Dana was terrific...she was organized, friendly and thorough. Shortly after leaving, she sent me a text message to say I could contact her at anytime and gave me a link to check up on my repairs. She checked on me the entire time my car was in the shop. I was very impressed by the customer service from start to finish. Excellent job!! Additionally, Jon Ogden did a great job directing me to service for my repairs as he was my salesman. The day my car was ready after I bought it, he even picked me up at my house to bring me into the dealership on his way to work. I am very impressed with your dealership. More

by MERI SOUTHARD Verified Customer Verified Customer

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