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Chris Guerin
Chris Guerin at Executive Honda

Chris Guerin | Page 27

Service Specialist

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

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4.9
305 Reviews
4.9

305 Reviews

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305 Reviews of Chris Guerin

September 28, 2023

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Employee Rating

I had a new customer service representative at my last oil change .he wasn't that personable as the others im. used to . Buy I still like my dealership 😊 More

by angelaletteri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson, Gina Roberts, Sean McMahon

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Sep 28, 2023

Executive Honda responded

We are very happy to have provided you with an overall positive experience! We sincerely value your business and look forward to your next visit.

September 27, 2023

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Employee Rating

I have been going there seens i purchase my first car. Good service every time. More

by Tweety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts, Jay Marin, Sean McMahon, Costas .

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Sep 28, 2023

Executive Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2023

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Employee Rating

They are very helpful and attentive to the needs of their customers. They also accept competitors coupons More

by JLOVALLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni

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Sep 20, 2023

Executive Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.

September 18, 2023

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Always friendly, helpful and the communication is great. A little pricey but great service. Chris Guerin our service advisor is the best!!… More

by cmroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Marin

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Sep 19, 2023

Executive Honda responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

September 18, 2023

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Employee Rating

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jamie Mastroni, Joe Chapman, Iris Ramirez , Louis Oosten

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Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

Sep 19, 2023

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 14, 2023

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Excellent service, polite service staff, clean waiting room, convenient scheduling to fit my schedule, all-around great service. More

by ROSE DESJARDINS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Gina Roberts, Sean McMahon

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Sep 15, 2023

Executive Honda responded

Thank you for the kind words for our service department, Rose! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 14, 2023

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Employee Rating

Great work time ok car looks great too people were nice and helpful thanks I will go back again More

by sydneyruggiero40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Gina Roberts, Jay Marin, Sean McMahon, Costas .

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Sep 15, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2023

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Employee Rating

Very good service. Cris Guerin is the “go to” person. He is the best when it comes to customer service and satisfaction. He takes the time to explain any vehicle issues More

by BOBJV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2023

Executive Honda responded

Thank you so much for your excellent review! We are so glad that Chris had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 13, 2023

Dealership Rating
Employee Rating

Always very honest with me. Chris & Shawn never try to push work that is not necessary More

by JOHNGSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Sean McMahon, Bill Chambrello

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Sep 13, 2023

Executive Honda responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 12, 2023

Dealership Rating
Employee Rating

Excellent service. Very respectful. Always informative and helpful. Prompt service. Very polite and always willing to answer any questions that arise More

by Fahertyjacm67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Gina Roberts, Jay Marin, Sean McMahon, Costas .

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Sep 13, 2023

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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