Chris Hayden | Page 6

Buying, trading and training for 2018 Tiguan I received several very nice e-mails from Village VW regarding my 2014 diesel Passat to see if I would be interested in trading for a newer VW. I went I received several very nice e-mails from Village VW regarding my 2014 diesel Passat to see if I would be interested in trading for a newer VW. I went to the dealership on Monday afternoon, April 15, and, after very cordial conversations with Brian Johnson, Jim Graves and Lynn Wood, we came to an agreement to trade my Passat for a "Loaded" Tiguan. I also met with Chris Hayden to discuss financing the new car and was very impressed and pleased with all of his assistance in arranging my financing. Around 5 that afternoon, I drove off the lot with my new Tiguan. On Wednesday morning, I returned to Village VW to give them the title and second key to my Passat. I was also able to meet with Lynn Wood and received invaluable help in learning how to "deal with" several of the many features of my new Tiguan. I also went to the parts department and ordered a set of "windshields" for the doors on my Tiguan. I don't remember the name of the gentleman who helped me in this order but he was equally as courteous and cordial as everyone else had been in this process of buying my new car. I went back to Village VW on Friday morning for an appointment I had made with Charolene Smith in the service department and they installed the "windshields' on my new car. I could not have been happier with this entire week of help from all of the great staff of individuals I worked with at Village VW and I can't recommend this dealership highly enough. In most surveys, ratings are from 1 to 10 with 10 being the highest. Insofar as I am concerned, 10 is not high enough for the personnel at Village VW, And I so look forward to having my new car serviced during the many years I anticipate driving this new Tiguan. More

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Completely Transparent My husband and I were so relieved by how transparent everyone was through the entire process of purchasing our new vehicle. Lynn was a joy to work wit My husband and I were so relieved by how transparent everyone was through the entire process of purchasing our new vehicle. Lynn was a joy to work with. She was efficient while still ensuring thorough customer care. We left understanding exactly how the lovely features worked and ready to enjoy our Tiguan from the moment we drove off the lot. We were impressed that we didn’t encounter a single dealership “trick” or gimmick trying to be pulled. You could tell that Lynn was genuinely helping purchase exactly the car we wanted for the price that we were comfortable paying. Chris Hayden made the financing quick and efficient while still being friendly and transparent regarding every single line item. More

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3rd new car from Village VW and Smitty, there is a reason This is our third new car purchase from Village VW and our sales person Smitty. The reason are quite simple. The previous two went very well and this This is our third new car purchase from Village VW and our sales person Smitty. The reason are quite simple. The previous two went very well and this one was even better. No pressure, questions answered directly, very smooth purchase experience and most importantly great value for my purchase dollars. I have sent so many friends there I should be on their payroll. Go see Smitty and pick up your VW today. More

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Don't buy a VW anywhere else! This is my second car from Village VW and Smitty. I got a good deal without the usual hassles that you expect to get when buying or leasing a new car. This is my second car from Village VW and Smitty. I got a good deal without the usual hassles that you expect to get when buying or leasing a new car. No pressure, just an easy, quick, straightforward process. More

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Patrick was great! Patrick made our purchase easy. We got the deal we asked for and Patrick was great! Thanks for making our car buying experience a nice one. Patrick made our purchase easy. We got the deal we asked for and Patrick was great! Thanks for making our car buying experience a nice one. More

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Great buying experience Our salesperson, Dakota Dillard, went above and beyond finding us the 2019 Tiguan with the features we wanted. Everything about our visit and subsequ Our salesperson, Dakota Dillard, went above and beyond finding us the 2019 Tiguan with the features we wanted. Everything about our visit and subsequent purchase was performed with an outstanding level of customer care. Great experience! Brian Johnson, new car manager, was also excellent. He took great care of us and delivered on every expectation. I was very impressed with this dealership and their personnel. Chris Hayden in Finance was the fastest finance person we have experience! Overall just a super dealership to do business with. More

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